how to apply quarterly patch acrobat xi pro

[sangk12581927]

hi everyone,

our users have Adobe Acrobat XI v11.0.17 installed and i would like to upgrade to Adobe Acrobat XI v11.0.20.  i have looked over the documentation and i just can't get it to work.  we have over 100 users so we're using a software delivery system...Altiris.  the original install was done via the Adobe Customization Wizard XI using a transform file. 

i have tried upgrading using a transform, admin install as well as using the 'PATCH' switch.  What is the best and least invasive way to upgrade to the latest version?  HELP!!!  TIA...

[Steve Cordero]

First thing to know is that updating a current installation with a transform file (MST) isn't a supported workflow for Acrobat/Reader.

Second, there are a few ways to approach updating an AIP:

1.  Use a script to launch the MSP file with a command line similar to the example below.

Example:

msiexec.exe /p  C:\<PATH_TO_THE_PATCH_FILE >\AcrobatUpd11020.msp /qn /L*v "C:\<PATH_TO_THE_LOG_LOCATION>\install.log"

Note, this should work as long as this isn't a Security Update.

2. If you are using an AIP build workflow then it's a bit more involved because of the steps involved.

     a.  Remove the old AIP build using a removal script containing a command line similar to the line below.

     Example:

     msiexec.exe /X <ACROBAT_VERSION_GUID>

     b. Install the newly created AIP build using a command line similar to the one below.

     Example:

     msiexec.exe /i  C:\<PATH_TO_THE_PATCH_FILE >\AcroPro.msi TRANSFORM="C:\<PATH_TO_THE_TRANSFORM_FILE >\AcroPro.mst" /qn /L*v "C:\<PATH_TO_THE_LOG_LOCATION>\install.log"

In either case it would be prudent to use the logging command line switches in case of errors in the process as I have demonstrated in the command lines above.

Unfortunately, I have no experience with Altiris, so no recommendations with that item.

I hope this helps.