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How to delete purchases from the adobe site and unpaid

New Here ,
May 18, 2023 May 18, 2023

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I previously bought 3 full adobe creative licenses from a reseller but now they have expired.

I accidentally added 3 licenses to my profile( VIP) from the adobe site. 

How do I delete them from my profile?

they have been added but cannot be used because they are still to be paid and I don't want to pay them.

Thank you

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correct answers 1 Correct answer

Adobe Employee , May 18, 2023 May 18, 2023

Hi @Gianluca29946812row6 

 

Thanks for reaching out to us.

 

If you have purchased your licenses from a reseller, please get in touch with the reseller as they will be able to place a retun order for the licenses which dont need and wish to return.

 

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Community Expert ,
May 18, 2023 May 18, 2023

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i assume you have a teams or enterprise subscription, correct?

 

<moved from account, payment & plan>

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New Here ,
May 18, 2023 May 18, 2023

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yes

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Community Expert ,
May 18, 2023 May 18, 2023

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open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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Adobe Employee ,
May 18, 2023 May 18, 2023

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Hi @Gianluca29946812row6 

 

Thanks for reaching out to us.

 

If you have purchased your licenses from a reseller, please get in touch with the reseller as they will be able to place a retun order for the licenses which dont need and wish to return.

 

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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