How to disable personal profiles on business accounts?

[Nathan29359256zpqh]

Users having personal and business profiles is really frustrating as the licenses dont carry over between accounts so we often get helpdesk tickets because a user has logged in under the wrong profile. As the personal profiles have no use for us how do we disable them for all of our users?

[SuJoshi · Accepted solution]

@Nathan29359256zpqh Personal ID is managed by the end-users, and Business ID has the authentication dependency on the Personal account. The profile picker prompt will come to those users who are added under different organizations or have a personal license.

This help document might give you more details: https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html.