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How to disable personal profiles on business accounts?

New Here ,
Jun 07, 2023 Jun 07, 2023

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Users having personal and business profiles is really frustrating as the licenses dont carry over between accounts so we often get helpdesk tickets because a user has logged in under the wrong profile. As the personal profiles have no use for us how do we disable them for all of our users?

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correct answers 1 Correct answer

Adobe Employee , Jun 07, 2023 Jun 07, 2023

@Nathan29359256zpqh Personal ID is managed by the end-users, and Business ID has the authentication dependency on the Personal account. The profile picker prompt will come to those users who are added under different organizations or have a personal license.

This help document might give you more details: https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html.

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Adobe Employee ,
Jun 07, 2023 Jun 07, 2023

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@Nathan29359256zpqh Personal ID is managed by the end-users, and Business ID has the authentication dependency on the Personal account. The profile picker prompt will come to those users who are added under different organizations or have a personal license.

This help document might give you more details: https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html.

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