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How to gain access to Licensing records when the past administrator no longer works at this company

Community Beginner ,
Apr 10, 2024 Apr 10, 2024

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Hi,

 

So I have taken over running the IT function for a small not for profit.  Staff believe that the business owns a number of Adobe Acrobat Pro licenses, and possibly cloud based subscriptions also, but there are no records, and all past IT staff who might have information are long gone.  Therefore I have no way to install Adobe licenses on new computers. 

 

How can i contact Adobe and speak to a human to discuss getting access to our licenses and Cloud portal?  I did try the Contact Adobe function, but that just led to a circular conversation with the Virtual Assistant.   Rather useless.  Any guidance on how to have an email or chat or phone conversation with a human at Adobe greatly appreciated.

 

Cheers

 

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Acrobat , Admin console , Enterprise , Licensing , Manage account

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correct answers 1 Correct answer

Adobe Employee , Apr 10, 2024 Apr 10, 2024

Hi @IanPW63, If the users use the Teams/Enterprise level named user licenses, we provide the admin console from which the admins can manage the licensing and users. Please share the contract details or email ID of a user in your organization who is actively using the license in the personal message so that we can check the contract type and guide you on gaining access to the portal.

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correct answers 1 Pinned Reply

Adobe Employee , Apr 12, 2024 Apr 12, 2024

I have shared the details with you on PM.

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Adobe Employee ,
Apr 10, 2024 Apr 10, 2024

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Hi @IanPW63, If the users use the Teams/Enterprise level named user licenses, we provide the admin console from which the admins can manage the licensing and users. Please share the contract details or email ID of a user in your organization who is actively using the license in the personal message so that we can check the contract type and guide you on gaining access to the portal.

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Community Beginner ,
Apr 12, 2024 Apr 12, 2024

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Thanks.  I sent you some PMs to review and ponder.

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Adobe Employee ,
Apr 12, 2024 Apr 12, 2024

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I have shared the details with you on PM.

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