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how to increase number of users in my adobe plan?

New Here ,
Oct 16, 2023 Oct 16, 2023

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I'm tired of trying to reach Adobe's customer service, but unfortunately, Adobe makes it harder... 

I'm trying to update the number of users in my plan but failed to see how I can do it.

I can't log in or open Admin Console...

Please help me.

TOPICS
Admin console , Manage account , Teams , Troubleshooting , Users and groups

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correct answers 1 Correct answer

Adobe Employee , Oct 17, 2023 Oct 17, 2023

Hi @Addvolt Marketing ,

 

After reviewing the account that you have used to post here, I found out that you currently have an Individual plan, not a Teams or an Enterprise plan. To add users to your plan, you would have to purchase a Creative Cloud for Teams plan first and then add licenses on the basis of the number of users you want to add. For information regarding Creative Cloud for Teams, please go through this document.

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Community Expert ,
Oct 16, 2023 Oct 16, 2023

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this needs to be done by a plan administrator or plan owner.

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Adobe Employee ,
Oct 17, 2023 Oct 17, 2023

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Hi @Addvolt Marketing ,

 

After reviewing the account that you have used to post here, I found out that you currently have an Individual plan, not a Teams or an Enterprise plan. To add users to your plan, you would have to purchase a Creative Cloud for Teams plan first and then add licenses on the basis of the number of users you want to add. For information regarding Creative Cloud for Teams, please go through this document.

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