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How to remove accounts without licenses

New Here ,
Feb 01, 2023 Feb 01, 2023

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I'm in the Adobe Admin Console and we have an SLP list of users/accounts for Students and an AICUP list of users/accounts for staff/faculty. 

I am able to remove users/accounts from the SLP list that don't have a license assigned (because the student graduated, left the University, etc.), so the list is more true to how many accounts we actually have with assigned licenses. I am able to select an account (check a box to the left of the account) and then an option to remove pops up. 

But I am not able to remove any users/accounts from the AICUP list, there is no box to check to the left of the account like the SLP list and there is no option to select or remove an account from the list. 

Is there something we are missing or something we have to do to clean up that list AICUP of users? 

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Admin console , Users and groups

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correct answers 2 Correct answers

Community Expert , Feb 01, 2023 Feb 01, 2023

open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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New Here , Feb 01, 2023 Feb 01, 2023

Thank you!!! I did that and found out what needed to be done so that we could edit that list as well as the SLP list. 

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Community Expert ,
Feb 01, 2023 Feb 01, 2023

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open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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New Here ,
Feb 01, 2023 Feb 01, 2023

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Thank you!!! I did that and found out what needed to be done so that we could edit that list as well as the SLP list. 

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Community Expert ,
Feb 01, 2023 Feb 01, 2023

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excellent.  (you're welcome, and thanks for the update.)

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Adobe Employee ,
Feb 02, 2023 Feb 02, 2023

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Hi, @BetsyA seems like you're using Google or Azure sync to sync users. You need to go to directory > select directory > Go to Sync > click on Go to Settings and enable editing. This will give you bandwidth for 1 hour to perform tasks manually (deleting or adding users). 

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