how to set up a folder so each team member can access each other's adobe files

[fredy-ludena]

Hello Adobe Support team,

We love your products. I know you can help us resolve this. We wanted an organized Cloud in Adobe. We would like to know how to set up a folder so that my teammate and my boss can access each other's adobe files. Right now, both of them are using the same adobe account; 'team@hardstoor.com' but their files are different. So access, they have to email each other the .ai files and other files because they cannot easily see where and get access to edit or view the files each of them is using. We want to get helped on how to solve it by either creating a folder we both can put files in.

I already tried doing that. I read this article and followed instructions on how to create a shared folder. So I created one, but I was not expecting the outcome as it is different because the folder I created in synced files is automatically shared to 2 persons instead of me manually sharing. There are lots of files in the account.

As I investigated how and tried organizing files in the Creative Cloud we have in 'team@hardstoor.com' adobe account I found out that,

• no files in the library can be moved to folders in synced files and in cloud documents;
• no files in the synced files can be moved to cloud documents and folder/s in the library;
• no files in cloud documents can be moved to synced files folder and folder/s in the library.

So, I do not know how to make and maintain 1 shared folder for us and move there the files that must be shared between my boss and my teammate and have files created be in there so that we have just 1 location where to edit and see all relevant past/recent works in adobe.

[kglad]

<moved from cc services>

[iCharles]

Hi Freddy,

Cloud documents cannot be saved in Libraries at this time. Additionally, content from a library cannot be moved into Synced Files by design. I would recommend that the user create their assets in Libraries, and their Cloud Docs in Files and share two locations.

Hope this helps.

Charles

[fredy-ludena]

Hello Charles,

Thank you for your reply. I know you could help us. From what we learned, there will be two locations - one is Creative Cloud Libraries, and one is Cloud Docs in File. I am curious to know your thoughts if doing this, will adobe still persist for one team member to send to another team member the file by email for the other team member to have access to the updates and changes made, and vice versa?

Thank you!

[Chacra220524759u7t]

This is ridiculous, especially with Adobe Xd. That the team cannot share a folder and have everything stored and visible to all. How can you expect a team to grow and collaborate like this. Since more than 2 years this is being requested

[kglad]

for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

for others, use https://www.adobe.com/products/wishform.html

[marketingt3010624]

Still requesting it in 2025!

[Anshul_Nautiyal]

Hi @marketingt3010624,

Thank you for reaching out. I see that you have an active team subscription associated with the Adobe ID you used to post your query. Please let me know the specific issue you're facing so I can assist you more effectively.

If you're looking for an organized cloud setup where team members can easily access and collaborate on Adobe files, here are some steps to set up a shared folder:

Collaborate on Folders:

Create/Select a Folder: Go to the "Files" section in Creative Cloud and either create a new folder or select an existing one.

Share the Folder: Right-click the folder, select "Share" > "Invite People," enter the email addresses, set permissions (Can Edit/Can View), and send the invitations.

Access & Edit: Invited users can view, edit, rename, move, or delete files within the folder based on the permissions granted.

For more detailed instructions, please visit this link.

Collaborate on Libraries:

Create/Select a Library: Open the Libraries panel in any Adobe app and create or select a library.

Share the Library: Click on "Collaborate," enter the email addresses of your team members, and invite them.

Usage: Shared libraries allow access to assets like colors, graphics, and styles across Adobe apps.

Utilize Projects: You can also leverage the Projects feature for a centralized and shareable workspace. For more details, refer to this link.

Important Note: Creative Cloud Synced Files are being discontinued. Starting February 1, 2024 (extended through February 3, 2025), Adobe will begin phasing out Creative Cloud Synced Files for all personal users not associated with Creative Cloud for Enterprise or Teams business accounts. For more information, please review this article.

Let me know if you need further assistance!

Regards,
^AN

[marketingt3010624]

 That would be great. I don't have that ability. I've read all the articles about how to do this, but for some reason, my team can't.

[Anshul_Nautiyal]

Hi @marketingt3010624,

Thanks for reaching out. Please ensure that the folder you are trying to share is a Synced Files folder. Currently, Adobe Creative Cloud does not support sharing Cloud Document folders.

For more details on sharing options and best practices, please refer to the following guide: 

Share files and folders in Adobe Creative Cloud

Let us know if you need further assistance!

Regards,
^AN

[marketingt3010624]

My team had been using Synced Files, but that was discontinued yesterday. I am now downloading all our packaged folders and looking for a new, organized way to share hundreds of working files we need to collaborate on. I spoke with Adobe support for an hour yesterday to figure out how to share folders but to no avail. 

Designers keep everything in folders. There are many files per project; it is not practical to only be able to share files. 

[marketingt3010624]

 

[Anshul_Nautiyal]

Hi @marketingt3010624,

I’m sorry to hear about your experience. Adobe provides several cloud-based solutions designed to enhance creativity and collaboration. You may find the following alternatives helpful:

Cloud Documents: Available in Photoshop, Illustrator, Fresco, and Adobe Express, these cloud-native files offer seamless access and editing across devices, with autosave and version history.

Creative Cloud Libraries: Organize, reuse, and share design assets such as color palettes, logos, and character styles across Creative Cloud applications.

Frame.io: Facilitates efficient file sharing, review, and approval for videos, images, and PDFs, with integrated stakeholder feedback in Creative Cloud apps.

Adobe Experience Manager Assets: An AI-powered digital asset management system that streamlines workflows, automates content delivery, and enhances collaboration for creative, marketing, and IT teams.

Check out the following doc for guidance: Discontinuation of Creative Cloud Synced files for business plans 

I hope this helps. Let me know if you need further assistance.

Regards,
^AN