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How to setup a call for support

New Here ,
Mar 18, 2022 Mar 18, 2022

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I have a high level issue with Adobe in a VMware environment. VMware wants me to setup a call with someone in high level support at Adobe but I see no way to setup a specific time for a call. Most vendors I have worked with have a way to get support without getting transferred multiple times on 24/7 support line and never really knowing who you are talking to. Is there anyway to set this up, like an e-mail I can contact?

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Enterprise , Licensing , Teams

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correct answers 1 Correct answer

Community Expert , Mar 19, 2022 Mar 19, 2022

Hi,

 

We understand you had a poor experience so far.

 

To access the Support options, sign in to the Adobe Admin Console navigate to the Support tab.

You can create or manage your support cases or chat with Adobe Customer Care representatives.

For more information, see Support and Expert Sessions | Enterprise.

 

In case you have additional questions, post a comment below. For specific queries, start a new thread.

 

Thank you.

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LEGEND ,
Mar 19, 2022 Mar 19, 2022

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If you're an enterprise account administrator use the admin console to raise a support case, do not call or chat, that's for retail licenses. 

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Community Expert ,
Mar 19, 2022 Mar 19, 2022

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Hi,

 

We understand you had a poor experience so far.

 

To access the Support options, sign in to the Adobe Admin Console navigate to the Support tab.

You can create or manage your support cases or chat with Adobe Customer Care representatives.

For more information, see Support and Expert Sessions | Enterprise.

 

In case you have additional questions, post a comment below. For specific queries, start a new thread.

 

Thank you.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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