How to uninstall CS6 Indesign and Photoshop silently?

Report · Oct 20, 2014

Hello,

We have a situation where we have to uninstall CS6 Indesign and Photoshop from dozens of computers. I would like to do this silently using Psexec or SCCM. So far I haven't been able to figure out how to do that. We have installed both using a msi file and I have tried command "msiexec.exe /uninstall C:\Temp\Build\indesigncs6.msi /quiet" for indesign but nothing happens. When taking the quiet command away I get an error saying "This feature can only be used to programs that have been installed". The error message has been roughly translated from Finnish so it probalbly isn't excatly the same in English versions. Obviously this computer has Indesign installed.

I have also tried the PDApp.exe, but haven't been able to run that silently either. Command I've tried is C:\Program Files\Common Files\Adobe\OOBE\PDApp\core\PDApp.exe --appletID="DWA_UI" --appletVersion="2.0" --mode="silent" --mediaSignature="{CFB770D7-8D43-1014-922B-CC2715FADE3F}"

Is there a person who has successfully been able to silently uninstall Adobe Indesign or Photoshop CS6? If there is can you please tell us how to do it?

Report · Oct 21, 2014

You can contact Adobe Support for this.

You might also check :

Run the Adobe CC Cleaner Tool in silent mode (Enterprise users) in http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-i

Regards

Rajshree

Report · Oct 22, 2014

Thanks for answering. I tried to contact Adobe Support, but could not find out how to do that. I went to the Adobe Contact site and filled in what kind of problem I have and it just suggests that I ask from the community. If I try anything else it just leads me to the beginning.

You are absolutely correct that the CC Cleaner Tool is the way to do this. I have been able to generate cleanup.xml and used it. The problem is that the tool only finds Adobe Photoshop CS6 Driver version 13.0, Adobe Indesign CS6 Application Base Files version 8.0 and Adboe ID Credentials. It deletes these very efficiently and quietly. Problem is that it does not uninstall the whole program. For example all Adobe programs are still in the Start Menu and the Indesign folder is still found where it used to be. Have you any experience on this kind of problem?

Thank you in advance

Regards

Karri