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How to update our users' email addresses using our new company email domain

New Here ,
May 04, 2023 May 04, 2023

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Hi!

 

Our company is currently in the process of transitioning our domain from old-domain.com to new-domain.com. I’d like to ask what would be the next steps in order to update the new-domain.com in our Adobe organization subscription. After the transition, we will be removing the old-domain.com permanently.

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correct answers 1 Correct answer

Adobe Employee , May 06, 2023 May 06, 2023

Hi @Francis29739934v6jv 

 

If you are an enterprise customer, you can add your new domain to the admin console in the exiting directory by following the KB below

 

https://helpx.adobe.com/sk/enterprise/using/add-domains-directories.html

 

Once the domain has been added to the directory, you can use a CSV operation to update the email details

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Community Expert ,
May 04, 2023 May 04, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Adobe Employee ,
May 06, 2023 May 06, 2023

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Hi @Francis29739934v6jv 

 

If you are an enterprise customer, you can add your new domain to the admin console in the exiting directory by following the KB below

 

https://helpx.adobe.com/sk/enterprise/using/add-domains-directories.html

 

Once the domain has been added to the directory, you can use a CSV operation to update the email details

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