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How top pay for VIP license.

New Here ,
Jul 25, 2023 Jul 25, 2023

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I get a message that we have some unpaid licenses and to place an order with our account manager. Which is the real issue we are having. Just can't seem to get help on getting a license. I can call, email support, and emailed our account rep, and nothing. Just always get they are working on it. I came here to see if someone from Adobe would see it and help. Never have I ever had this hard of a time trying to pay for something. We have been dealing with this since March. 

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Business ID , Manage account

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correct answers 1 Correct answer

Adobe Employee , Jul 25, 2023 Jul 25, 2023

Hi @Jeremiah31291697lcqs, I have shared the details of your Account Manager via personal message.

Thanks!

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Adobe Employee ,
Jul 25, 2023 Jul 25, 2023

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Hi @Jeremiah31291697lcqs, I have shared the details of your Account Manager via personal message.

Thanks!

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New Here ,
Aug 17, 2023 Aug 17, 2023

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I am having the same problem. I have emailed also. Is there a setting to add additional users and pay by credit card? 

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Community Expert ,
Aug 17, 2023 Aug 17, 2023

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