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I added all apps but now I cannot see my Photoshop

New Here ,
Jan 06, 2021 Jan 06, 2021

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Hello

 

I just added one licence of "ALL APPS" but now I cannot see my licence for my Photohop.  What I wanted to do is to just ADD and "ALL APPS" license to my my aqccount

 

how can I get help to address this issue?

 

thanks 

Gary

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correct answers 1 Correct answer

LEGEND , Jan 07, 2021 Jan 07, 2021

You can do that fine. On your Adobe ID you can have Photoshop. On the other person's Adobe ID they can have all apps - but only they will see it. You CANNOT

- share an Adobe ID
- see anyone else's Adobe ID info

- manage or cancel a plan for anyone else

- transfer a plan to someone else.

It sounds as if, though, you added all apps to your account. Not to the other person's account. If that is the case cancel it immediately, Adobe MIGHT refund it so the other person (not you) can purchase it. On th

...

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Adobe Employee ,
Jan 06, 2021 Jan 06, 2021

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Please check if the Photoshop license was under the same Gmail account or a different account. You might have to sign in with another account if it was under a different contract.

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LEGEND ,
Jan 07, 2021 Jan 07, 2021

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What were you trying to achieve? To end up with the rights to run more copies of Photoshop than the other apps? It doesn't work that way.

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New Here ,
Jan 07, 2021 Jan 07, 2021

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I do not undersand your question...

 

I have one person that ONLY needs Photoshop an ONE person that needs the entire suite.  I have had Photoshop for years, now I wanted to add the all Applicaiton license for the other user.  Are you saying that I cannot do that?

 

Gary

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LEGEND ,
Jan 07, 2021 Jan 07, 2021

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You can do that fine. On your Adobe ID you can have Photoshop. On the other person's Adobe ID they can have all apps - but only they will see it. You CANNOT

- share an Adobe ID
- see anyone else's Adobe ID info

- manage or cancel a plan for anyone else

- transfer a plan to someone else.

It sounds as if, though, you added all apps to your account. Not to the other person's account. If that is the case cancel it immediately, Adobe MIGHT refund it so the other person (not you) can purchase it. On the other hand, if you did sign up for the year for your own use, you might have to pay for it all...

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