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I am not able to download the apps.

New Here ,
Aug 14, 2019 Aug 14, 2019

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My password is asked, but then says its incorrect. Even when i reset the password. I am not able to download my apps. I have a MacBook Pro. What should I do?

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Adobe Employee ,
Aug 16, 2019 Aug 16, 2019

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Hi Mackenzie,

Do you see this message: "Creative Cloud Installer wants to make changes enter your password to allow this operation" where you are prompted to enter the password?

This is a computer-generated message and it needs your Mac password to allow the installation, hence, please try entering your computer/mac password here to start the installation.

Let us know if this helps.

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