I am not able to download the apps.

[mackenziej12516430]

My password is asked, but then says its incorrect. Even when i reset the password. I am not able to download my apps. I have a MacBook Pro. What should I do?

[Bani Verma]

Hi Mackenzie,

Do you see this message: "Creative Cloud Installer wants to make changes enter your password to allow this operation" where you are prompted to enter the password?

This is a computer-generated message and it needs your Mac password to allow the installation, hence, please try entering your computer/mac password here to start the installation.

Let us know if this helps.