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I can't cancel my automatic card payment.

New Here ,
Nov 02, 2022 Nov 02, 2022

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how are you? I can't cancel my automatic card payment. Please cancel the automatic payment. When I try to do it myself, it says that I have not subscribed to a paid payment, but the card company says that automatic payment is approved. Please cancel.

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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you posted in the enterprise & teams forum implying you're the administrator for an enterprise/teams subscription.

 

is that true?  

 

if so, use the support tab of your admin console to discuss.

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Community Expert ,
Nov 03, 2022 Nov 03, 2022

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Go to https://adminconsole.adobe.com/support to contact Adobe support.

 

If you have annindividual subscription, contact Adobe support as follows: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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