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I can't download fonts with my Enterprise Plan!

New Here ,
Aug 15, 2022 Aug 15, 2022

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I login to the Adobe website with my account that is linked to our Enterprise Plan. One page says you don't have a plan and are a free user - the next page says you have an Enterprise user!? 

I just want to reinstall a font in Photoshop and it won't let me. 

There's no phone number or email to contact... because you don't recognise my Enterprise plan!

2022-08-15 17_44_31-Adobe Account and 14 more pages - Work - Microsoft​ Edge (2).jpg

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Community Expert ,
Aug 15, 2022 Aug 15, 2022

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Community Expert ,
Aug 15, 2022 Aug 15, 2022

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<moved from acct, payment & plan>

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LEGEND ,
Aug 15, 2022 Aug 15, 2022

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You can be an enterprise user with or without a plan. Your enterprise administrator pays for plans, and can give them to you, or take them away. Without a plan, you cannot use most Adobe fonts. 

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