I can't download fonts with my Enterprise Plan!

[mark.sorensen]

I login to the Adobe website with my account that is linked to our Enterprise Plan. One page says you don't have a plan and are a free user - the next page says you have an Enterprise user!? 

I just want to reinstall a font in Photoshop and it won't let me. 

There's no phone number or email to contact... because you don't recognise my Enterprise plan!

 

[Manan Joshi]

Hi @mark.sorensen,

Probably the following article will help.

https://helpx.adobe.com/hk_en/enterprise/kb/resolve-trial-and-license-expired-errors.html

-Manan

[kglad]

<moved from acct, payment & plan>

[Test Screen Name]

You can be an enterprise user with or without a plan. Your enterprise administrator pays for plans, and can give them to you, or take them away. Without a plan, you cannot use most Adobe fonts.