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I can't download the apps I have paid for ๐Ÿ˜ฌ

New Here ,
Dec 11, 2020 Dec 11, 2020

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Please can anyone help an old girl out (I'm only 36 ๐Ÿคฆโ€:female_sign:) trying to go back to college!

 

I purchased a student bundle from Adobe on the black Friday sale, so all of them. I signed up with my student email in order to verify I am a student. The money has come out of my bank account for the first month. I downloaded the apps I needed at first (in design, illustrator and photoshop) and it said it would be a 7 day free trial so I just assumed after the 7 days would be when my purchase begins. But no! Now I can't download any apps as its saying I need to buy them? I followed the link from my student email to download the apps but its just downloading and then when I go into it says my 7 day free trial has ended. If I try to contact Adobe it says I need to contact my IT support in college.

 

What have I done wrong!!!? ๐Ÿ˜‘

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correct answers 1 Correct answer

Adobe Employee , Dec 11, 2020 Dec 11, 2020

Rebecca, to add to Kglad's response. You currently have two accounts under the e-mail address; please make sure to choose the Company/Organization option when attempting to sign in.

 

If you decide to purchase an individual Creative Cloud membership, please use a different e-mail address.

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Community Expert ,
Dec 11, 2020 Dec 11, 2020

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check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

then sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if you don't have the cc deskotp app, install the cc desktop app from here https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html and use it to install your adobe subscription and trial programs.

 

p.s. if you have trouble downloading, clear your browser's cache, try another browser or use the alternate links at the bottom of the above page. 

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Adobe Employee ,
Dec 11, 2020 Dec 11, 2020

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Rebecca, to add to Kglad's response. You currently have two accounts under the e-mail address; please make sure to choose the Company/Organization option when attempting to sign in.

 

If you decide to purchase an individual Creative Cloud membership, please use a different e-mail address.

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New Here ,
Sep 24, 2023 Sep 24, 2023

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Hello,

I just upgraded my subscription monthly to have all the apps and as i'm launching creative cloud, photoshop still says to try or buy, no where does it say download when i'm in the creative cloud app. what should i do?

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Community Expert ,
Sep 24, 2023 Sep 24, 2023

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@Marilyn325032399rg8 

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

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