• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

I can't save Product Assignment to the user.

Community Beginner ,
Jun 30, 2023 Jun 30, 2023

Copy link to clipboard

Copied

Neither my IT team can save this assignment. I am the admin of this group and this license. Please help!

NanBuske_1-1688151566268.png

 

 

TOPICS
Admin console , Manage account , Users and groups

Views

262

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jul 01, 2023 Jul 01, 2023

@Nan Buske As per our record, you purchased two Adobe Sign licenses already assigned to the users. The rest are showing under the No Access list. You can check the list by selecting the product profile of the Adobe Sign license.

I request you contact your Reseller and check how many licenses are renewed or added to your contract.

Votes

Translate

Translate
Community Expert ,
Jun 30, 2023 Jun 30, 2023

Copy link to clipboard

Copied

open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 01, 2023 Jul 01, 2023

Copy link to clipboard

Copied

Last case, I wasted 2 weeks explain my problem that they didn’t read. I assume they went with the scripted solution rather than trying to understand my problem. So this time I want to try if community has the same problem and how it gets resolved. Thanks anyway!

Sent from Mail<> for Windows

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 01, 2023 Jul 01, 2023

Copy link to clipboard

Copied

@Nan Buske, Please confirm if you are getting any errors while saving the changes.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 01, 2023 Jul 01, 2023

Copy link to clipboard

Copied

I can click save but the page returns as the previous stage as no product for user.


Nan Buske (she, her)

Evident Change, Benefits & HR Analytics Specialist

426 S. Yellowstone Dr.

Madison, WI 53719

(800) 306-6223, ext. 8699<>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 01, 2023 Jul 01, 2023

Copy link to clipboard

Copied

@Nan Buske As per our record, you purchased two Adobe Sign licenses already assigned to the users. The rest are showing under the No Access list. You can check the list by selecting the product profile of the Adobe Sign license.

I request you contact your Reseller and check how many licenses are renewed or added to your contract.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 05, 2023 Jul 05, 2023

Copy link to clipboard

Copied

LATEST

Hi SuJoshi, 

 

Thanks for the reply. I removed all the license and group from the users and assigned all back and it worked now! 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines