I can't save Product Assignment to the user.

[Nan Buske]

Neither my IT team can save this assignment. I am the admin of this group and this license. Please help!

[kglad]

open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

[Nan Buske]

Last case, I wasted 2 weeks explain my problem that they didn’t read. I assume they went with the scripted solution rather than trying to understand my problem. So this time I want to try if community has the same problem and how it gets resolved. Thanks anyway!

Sent from Mail<> for Windows

[SuJoshi]

@Nan Buske, Please confirm if you are getting any errors while saving the changes.

[Nan Buske]

I can click save but the page returns as the previous stage as no product for user.


Nan Buske (she, her)

Evident Change, Benefits & HR Analytics Specialist

426 S. Yellowstone Dr.

Madison, WI 53719

(800) 306-6223, ext. 8699<>

[SuJoshi · Accepted solution]

@Nan Buske As per our record, you purchased two Adobe Sign licenses already assigned to the users. The rest are showing under the No Access list. You can check the list by selecting the product profile of the Adobe Sign license.

I request you contact your Reseller and check how many licenses are renewed or added to your contract.

[Nan Buske]

Hi SuJoshi, 

Thanks for the reply. I removed all the license and group from the users and assigned all back and it worked now!