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I cannot create password for the first sign in

Jan 23, 2023 Jan 23, 2023

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I registered a student plan with my academic email, when I click the button Bekræft din konto and enter the password, there's always this error happening, even when I didn't finish filling out my password. When I try to log in again, with the authentification number sent to my email, it kept happening so now my account's temporarily blocked. It's fine for my Google account. Now I need to log in to my institution account to cancel the plan, kind of disappointing! Any helps? Thank you.

PhanThuHan280732257gl7_0-1674512403053.png

 

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Community Expert ,
Jan 23, 2023 Jan 23, 2023

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You should connect with Adobe support on this. Try Twitter @Adobecare

-Manan

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Adobe Employee ,
Jan 24, 2023 Jan 24, 2023

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@Phan Thu Han280732257gl7 Can you inbox me the ID that you have created, I can check the status in my database and try to sort it out for you.

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Adobe Employee ,
Jan 24, 2023 Jan 24, 2023

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Hi @Phan Thu Han280732257gl7 ,

 

You can send a personal message to @rpandita , by following the steps mentioned here.

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