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I cannot get past any home screen on all my adobe apps (it is blank and only certain tabs work)

New Here ,
Feb 14, 2021 Feb 14, 2021

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Hi, any help would be ver appreciated! I cannot get past my home screen nor open any new files like i would usually, Before i had problems with photoshop being able to run as both my win64 and win32 dll files were not there, so i restored my windows to a previos time before i couldnt run anything. Now after that i cannot get past the home screen which remains blank and only shows a few tabs, many of which do not work. For example the drop down menu works and shows all the relevent options of File but then when going File>New it simply clicks and does nothing. 

bradleyh65157031_0-1613303901197.png

bradleyh65157031_1-1613303941304.png

 

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correct answers 1 Correct answer

Community Beginner , Feb 24, 2021 Feb 24, 2021

The case is closed, he (technician) said that I had done most of the work already in problem solving, he found that it was a minute issue with the common files>adobe>UXP. The UXP was somehow corrupted and controls all of the adobe products as it is linked so that got changed under running administrator and all is fixed.

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Community Expert ,
Feb 14, 2021 Feb 14, 2021

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Community Beginner ,
Feb 16, 2021 Feb 16, 2021

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Hi, thankyou for your help but it has not helped, I have found that opening the window>workspace>essentials gives me my tools but after still tryig to create a new document canvas or access the home page it goes blank. 

Image1 and image 2 is below

Bradley5FE7_0-1613485125530.pngBradley5FE7_1-1613485143353.png

Image one shows the use of window>workspace>essentials (the tools show) but when trying file>new or pressing the homepage button the second image displays. Its been like this for a while now and ive run out of ways or ideas to solve this issue 😞

 

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Adobe Employee ,
Feb 16, 2021 Feb 16, 2021

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Bradley, what type of Creative Cloud membership are you using?  There are no active memberships under the e-mail address you used to post to this public discussion forum.

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Community Beginner ,
Feb 16, 2021 Feb 16, 2021

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Hi Jeff, I used to have a personal creative cloud account that i paid for, but since Covid... my Uni has student licenses so i use my student license now. This is again another creative cloud all apps as 2021, hope this helps! 

 

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Community Beginner ,
Feb 16, 2021 Feb 16, 2021

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Bradley5FE7_0-1613490925811.png

 

 

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Adobe Employee ,
Feb 16, 2021 Feb 16, 2021

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Thanks, Bradley. I will move this discussion to the Enterprise & Teams forum.  

 

For your next steps, I would recommend you contact your university's Creative Cloud administrator for assistance.  There are multiple reasons why the Download & Install forum's solutions do not apply to the type of membership you are attempting to use.

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Community Beginner ,
Feb 16, 2021 Feb 16, 2021

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Hi Jeff, i have tried looking into the files and decided to unistall all my apps a final time and once i try to install them backl i get this message promt > 

Bradley5FE7_0-1613516871035.png

I dont know if this perhaps helps at all ?

Bradley5FE7_1-1613516912077.png

thanks again for trying to troubleshoot

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Adobe Employee ,
Feb 16, 2021 Feb 16, 2021

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Thanks for the update, Bradley. You don't have the necessary access to install the applications on the computer.  

 

Please locate whatever documentation was provided by your university so that you can contact them for assistance.

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Community Beginner ,
Feb 24, 2021 Feb 24, 2021

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The case is closed, he (technician) said that I had done most of the work already in problem solving, he found that it was a minute issue with the common files>adobe>UXP. The UXP was somehow corrupted and controls all of the adobe products as it is linked so that got changed under running administrator and all is fixed.

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