I forgot my username and password

[yusuf_9197]

The company I work for purchased Adobe Document Cloud Pro for YERO Internatıonal Education, but now we cannot find the username and password. I only have the credit card payment receipt. Is it possible to recover the username and password with this information?

[Anshul_Nautiyal · Accepted solution]

Hi @yusuf_9197,

Thank you for reaching out.  Could you confirm the type of Adobe Document Cloud Pro subscription your organization purchased?

• Enterprise or Teams Subscription: Please contact your organization’s system administrator. They can access the Admin Console to reset usernames, passwords, or reassign licenses as needed.

• Individual Subscription: If it’s an individual plan, please reach out to Adobe Support with your payment receipt and billing details for account recovery. Please click here. 

Let us know if we can assist further.

Regards,

^AN