• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

I'm having problems with my installer getting stuck

New Here ,
Jan 03, 2021 Jan 03, 2021

Copy link to clipboard

Copied

So I'm trying to download premiere pro to my windows pc and the downloading bar gets stuck at around 50%. I tried looking at the help page to see if I could find something to help but when I tried the uninstaller, I click repair and it gives me an error occured and it tells me to reinstall the creative cloud. I click on uninstall and it says it successfully uninstalls with some errors. I try to install it again and it still gets stuck. I also tired the Log collector tool to see if I could delete the files mannually and the log program would freeze a few seconds after I launch it (Both the 32 bit and 64 bit). I don't know what else I should try.

Views

82

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jan 04, 2021 Jan 04, 2021

Copy link to clipboard

Copied

Have you tried checking if your graphics card is compatible. see 
https://helpx.adobe.com/mena_en/premiere-pro/user-guide.html/mena_en/premiere-pro/system-requirement... 



Sharing our knowledge today for your use tomorrow.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 04, 2021 Jan 04, 2021

Copy link to clipboard

Copied

LATEST

Anna, I am sorry you are encountering problems. The e-mail address you used to post to this public discussion forum is managed by an organization.  Did you contact the organization managing your membership before posting to a public discussion forum?  Do you own the computer and network you are installing the software on?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines