I recently renewed my Adobe plan but I'm being told that my license is expiring. What's going on?

[michellen18]

I've tried logging out and logging back in but I still keep getting the same message. 

Email from Adobe after I renewed my student subscription plan through CollegeBuys. Note the date of August 18, 2022:

My current Adobe plan page:

The expired notice that I'm getting across all apps

[John Waller]

Try https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

[michellen18]

Hi John,

I've tried all of that but I'm still encountering the problem. 

[BaoHelp]

I have the same exact issue as you . Also from FCCC too, did you resolve this yet?

[Test Screen Name]

I'm a bit puzzled why you had to buy a renewal. Normally, you have a credit card attached to your account, and this continues, and renews automatically, until you deliberately cancel it. Perhaps you confused the system. Did you try sign out and sign in?

[Test Screen Name]

Clarification: did you try sign out and sign in IN THE CREATIVE CLOUD DESKTOP APP, not on the Adobe web site?

[BaoHelp]

similar situation as the author. I did I log off and login and deleted adobe 

[iCharles]

Hi Michelle, 

Sorry for the inconvenience caused. Could you please try the steps mentioned in the following document?

Hope this helps.

Charles

[BaoHelp]

i have same situation , i tried all those methods but still not working is there a way in your end to check?

[iCharles]

In this case, I recommend contacting the Administrator in your Institution for further assistance regarding the error you are receiving.

[BaoHelp]

I tried that but all i see is 

Adobe for Enterprise

FCCC - Foundation for California Community Colleges

also, no email or phone number

Also when i go to my plans I do see adobe products listed there so that means i should have it right