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I recently renewed my Adobe plan but I'm being told that my license is expiring. What's going on?

New Here ,
Aug 22, 2022 Aug 22, 2022

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I've tried logging out and logging back in but I still keep getting the same message. 

 

Email from Adobe after I renewed my student subscription plan through CollegeBuys. Note the date of August 18, 2022:

emailconfirmation.png

My current Adobe plan page:

adobe.png

 

The expired notice that I'm getting across all apps

 

licenseexpirepopup.png

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Community Expert ,
Aug 22, 2022 Aug 22, 2022

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New Here ,
Aug 22, 2022 Aug 22, 2022

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Hi John,

 

I've tried all of that but I'm still encountering the problem. 

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New Here ,
Aug 23, 2022 Aug 23, 2022

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I have the same exact issue as you . Also from FCCC too, did you resolve this yet?

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LEGEND ,
Aug 23, 2022 Aug 23, 2022

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I'm a bit puzzled why you had to buy a renewal. Normally, you have a credit card attached to your account, and this continues, and renews automatically, until you deliberately cancel it. Perhaps you confused the system. Did you try sign out and sign in?

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LEGEND ,
Aug 23, 2022 Aug 23, 2022

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Clarification: did you try sign out and sign in IN THE CREATIVE CLOUD DESKTOP APP, not on the Adobe web site?

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New Here ,
Aug 23, 2022 Aug 23, 2022

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similar situation as the author. I did I log off and login and deleted adobe 

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Adobe Employee ,
Aug 23, 2022 Aug 23, 2022

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Hi Michelle, 

 

Sorry for the inconvenience caused. Could you please try the steps mentioned in the following document?

 

Hope this helps.

Charles

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New Here ,
Aug 23, 2022 Aug 23, 2022

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i have same situation , i tried all those methods but still not working is there a way in your end to check?

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Adobe Employee ,
Aug 25, 2022 Aug 25, 2022

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In this case, I recommend contacting the Administrator in your Institution for further assistance regarding the error you are receiving.

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New Here ,
Aug 25, 2022 Aug 25, 2022

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I tried that but all i see is 

Adobe for Enterprise

FCCC - Foundation for California Community Colleges

also, no email or phone number

Also when i go to my plans I do see adobe products listed there so that means i should have it right

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