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Icons for Tools are blank in the Tools tab and on the right Hand tools bar.

New Here ,
Feb 06, 2023 Feb 06, 2023

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This problem only happens on a specific user profile. Already reinstalled multiple times. I got a crash report which I believe is related.

 

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="4.8.0.6" clientVersion="4.8.0.6" applicationName="Adobe Acrobat" applicationVersion="22.003.20310" build="0" source="Windows-Client-WER" crashType="n/a">

<time year="2023" month="2" day="6" hour="10" minute="1" second="11" timeoffset="-300" timezone="Eastern Standard Time"/>

<user guid="a5aa4f68-0a33-4f2e-a5ce-ee3fa1ad55e8"/>

<system platform="Windows 10 Education" osversion="10.0" osbuild="22000" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32501" machine="Intel(R) Core(TM) i7-10700T CPU @ 2.00GHz" model="Intel64 Family 6 Model 165 Stepping 5" cpuCount="16" cpuType="8664" cpuFreq="1992 MHz" processorArchitecture="9"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 630" description="Intel(R) UHD Graphics 630" driverDate="20220403000000.000000-000" driverVersion="30.0.101.1692" videoModeDescription="3440 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_9BC5&#38;SUBSYS_0A541028&#38;REV_05&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>

</gpu>

<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000409" instruction="0x00007FF8206E8AB0">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FF8206E8AB0" symbolname="_chkstk"/>

<stackStatement index="1" address="0x00007FF82074AA27" symbolname="RtlGetReturnAddressHijackTarget"/>

<stackStatement index="2" address="0x00007FF8206D3556" symbolname="RtlRetrieveNtUserPfn"/>

<stackStatement index="3" address="0x0000000056543A37" symbolname="DllCanUnloadNow"/>

<stackStatement index="4" address="0x0000000056543952" symbolname="DllCanUnloadNow"/>

<stackStatement index="5" address="0x0000000056430260" symbolname="DllCanUnloadNow"/>

<stackStatement index="6" address="0x000000005642FE5C" symbolname="DllCanUnloadNow"/>

<stackStatement index="7" address="0x000000005E34D09B" symbolname="DllUnregisterServer"/>

<stackStatement index="8" address="0x000000005E3D8296" symbolname="DllUnregisterServer"/>

<stackStatement index="9" address="0x000000005E3D6621" symbolname="DllUnregisterServer"/>

<stackStatement index="10" address="0x000000005E18CC76" symbolname="hb_set_invert"/>

<stackStatement index="11" address="0x000000005E34C60C" symbolname="DllUnregisterServer"/>

<stackStatement index="12" address="0x0000000057BAC709" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>

<stackStatement index="13" address="0x0000000057BAC5BD" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>

<stackStatement index="14" address="0x0000000057BAC44B" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>

<stackStatement index="15" address="0x00000000565F8D32" symbolname="DllCanUnloadNow"/>

<stackStatement index="16" address="0x00000000565F8A28" symbolname="DllCanUnloadNow"/>

<stackStatement index="17" address="0x00007FF66F2012F1" symbolname="GetHandleVerifier"/>

<stackStatement index="18" address="0x00007FF81F6255A0" symbolname="BaseThreadInitThunk"/>

<stackStatement index="19" address="0x00007FF82064485B" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000000000"/>

<register name="RBX" value="0x00007FFFC13CE6D0"/>

<register name="RCX" value="0x000000000000000A"/>

<register name="RDX" value="0x00007FFFC13CE6D0"/>

<register name="RSI" value="0x0000000000000000"/>

<register name="RDI" value="0x0000000000000001"/>

<register name="RSP" value="0x000000F366CFE818"/>

<register name="RBP" value="0x0000000056543A37"/>

<register name="RIP" value="0x00007FF8206E8AB0"/>

<register name="EFL" value="0x0000000000000246"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

 

<binaryImageSet>

<binaryImage start="0x00007FF66F1E0000" end="0x00007FF66F72D000" path="adobe\Acrobat.exe"/>

<binaryImage start="0x00007FF820640000" end="0x00007FF820849000" path="ntdll.dll"/>

<binaryImage start="0x00007FF81F610000" end="0x00007FF81F6CE000" path="kernel32.dll"/>

<binaryImage start="0x00007FF81DD90000" end="0x00007FF81E10B000" path="KERNELBASE.dll"/>

<binaryImage start="0x00007FF820450000" end="0x00007FF8205FD000" path="user32.dll"/>

<binaryImage start="0x00007FF81E1D0000" end="0x00007FF81E1F6000" path="win32u.dll"/>

<binaryImage start="0x00007FF81F290000" end="0x00007FF81F2B9000" path="gdi32.dll"/>

<binaryImage start="0x00007FF81E320000" end="0x00007FF81E438000" path="gdi32full.dll"/>

<binaryImage start="0x00007FF81DB10000" end="0x00007FF81DBAD000" path="msvcp_win.dll"/>

<binaryImage start="0x00007FF81E200000" end="0x00007FF81E311000" path="ucrtbase.dll"/>

<binaryImage start="0x00007FF81E930000" end="0x00007FF81E9DE000" path="advapi32.dll"/>

<binaryImage start="0x00007FF81EA90000" end="0x00007FF81EB33000" path="msvcrt.dll"/>

<binaryImage start="0x00007FF81F1F0000" end="0x00007FF81F28E000" path="sechost.dll"/>

<binaryImage start="0x00007FF81F400000" end="0x00007FF81F520000" path="rpcrt4.dll"/>

<binaryImage start="0x00007FF81F180000" end="0x00007FF81F1DD000" path="shlwapi.dll"/>

<binaryImage start="0x00007FF819570000" end="0x00007FF819684000" path="winhttp.dll"/>

<binaryImage start="0x00007FF81D300000" end="0x00007FF81D30C000" path="CRYPTBASE.DLL"/>

<binaryImage start="0x00007FF81EC20000" end="0x00007FF81EC52000" path="imm32.dll"/>

<binaryImage start="0x00007FF801490000" end="0x00007FF801735000" path="comctl32.dll"/>

<binaryImage start="0x00007FF81B170000" end="0x00007FF81B21C000" path="uxtheme.dll"/>

<binaryImage start="0x00007FF81EE00000" end="0x00007FF81F178000" path="combase.dll"/>

<binaryImage start="0x00007FF81F2D0000" end="0x00007FF81F3ED000" path="msctf.dll"/>

<binaryImage start="0x00007FF81CB90000" end="0x00007FF81CBA8000" path="kernel.appcore.dll"/>

<binaryImage start="0x0000020117240000" end="0x00000201172BF000" path="bcryptPrimitives.dll"/>

<binaryImage start="0x00007FF8068E0000" end="0x00007FF806A0D000" path="textinputframework.dll"/>

<binaryImage start="0x00007FF81F960000" end="0x00007FF81FA36000" path="oleaut32.dll"/>

<binaryImage start="0x00007FF81ADC0000" end="0x00007FF81AEF1000" path="CoreMessaging.dll"/>

<binaryImage start="0x00007FF812CC0000" end="0x00007FF81302D000" path="CoreUIComponents.dll"/>

<binaryImage start="0x00007FF81BA90000" end="0x00007FF81BBF6000" path="WinTypes.dll"/>

<binaryImage start="0x00007FF81CBB0000" end="0x00007FF81CBE4000" path="ntmarta.dll"/>

<binaryImage start="0x00000000561E0000" end="0x00000000599A5000" path="adobe\Acrobat.dll"/>

<binaryImage start="0x00007FFFC4170000" end="0x00007FFFC486F000" path="adobe\AGM.dll"/>

<binaryImage start="0x0000020117B30000" end="0x0000020117CCA000" path="ole32.dll"/>

<binaryImage start="0x00007FF81E4C0000" end="0x00007FF81E92C000" path="setupapi.dll"/>

<binaryImage start="0x00007FF8009A0000" end="0x00007FF8009C4000" path="adobe\BIB.dll"/>

<binaryImage start="0x00007FFFC3D50000" end="0x00007FFFC416B000" path="adobe\CoolType.dll"/>

<binaryImage start="0x00007FF81FB00000" end="0x00007FF8202B7000" path="shell32.dll"/>

<binaryImage start="0x00007FF8076C0000" end="0x00007FF8078E1000" path="dbghelp.dll"/>

<binaryImage start="0x00007FFFE8C60000" end="0x00007FFFE8CEE000" path="msvcp140.dll"/>

<binaryImage start="0x00007FF8167B0000" end="0x00007FF8167BC000" path="secur32.dll"/>

<binaryImage start="0x00007FF81D4A0000" end="0x00007FF81D4C7000" path="bcrypt.dll"/>

<binaryImage start="0x00007FFFE8C40000" end="0x00007FFFE8C5B000" path="VCRUNTIME140.dll"/>

<binaryImage start="0x00007FFFE8C30000" end="0x00007FFFE8C3C000" path="VCRUNTIME140_1.dll"/>

<binaryImage start="0x00007FFFD5170000" end="0x00007FFFD52AA000" path="adobe\ACE.dll"/>

<binaryImage start="0x00007FF811DF0000" end="0x00007FF811DFA000" path="SensApi.dll"/>

<binaryImage start="0x00007FF81CE20000" end="0x00007FF81CE62000" path="sspicli.dll"/>

<binaryImage start="0x00007FF820360000" end="0x00007FF82044A000" path="SHCore.dll"/>

<binaryImage start="0x00007FF81BC40000" end="0x00007FF81C4A5000" path="windows.storage.dll"/>

<binaryImage start="0x00007FF81DA40000" end="0x00007FF81DA61000" path="profapi.dll"/>

<binaryImage start="0x00007FF81DBB0000" end="0x00007FF81DD12000" path="crypt32.dll"/>

<binaryImage start="0x00007FF81B4B0000" end="0x00007FF81B4DF000" path="dwmapi.dll"/>

<binaryImage start="0x00007FF808490000" end="0x00007FF80853E000" path="TextShaping.dll"/>

<binaryImage start="0x000000005CA10000" end="0x000000005CA3B000" path="adobe\AXE8SharedExpat.dll"/>

<binaryImage start="0x00007FF81F730000" end="0x00007FF81F79F000" path="ws2_32.dll"/>

<binaryImage start="0x00007FF81D030000" end="0x00007FF81D097000" path="mswsock.dll"/>

<binaryImage start="0x000000005F4C0000" end="0x000000005FF05000" path="adobe\Annots.api"/>

<binaryImage start="0x00007FF800D70000" end="0x00007FF800F23000" path="GdiPlus.dll"/>

<binaryImage start="0x00007FF8186A0000" end="0x00007FF8186AA000" path="version.dll"/>

<binaryImage start="0x00007FF81D2E0000" end="0x00007FF81D2F8000" path="cryptsp.dll"/>

<binaryImage start="0x00007FF81CAF0000" end="0x00007FF81CB25000" path="rsaenh.dll"/>

<binaryImage start="0x00007FFFD1000000" end="0x00007FFFD10A9000" path="adobe\sqlite.dll"/>

<binaryImage start="0x00007FF8188C0000" end="0x00007FF8189B7000" path="propsys.dll"/>

<binaryImage start="0x00007FFFC3C00000" end="0x00007FFFC3C7B000" path="adobe\CRClient.dll"/>

<binaryImage start="0x000002011E610000" end="0x000002011E678000" path="wintrust.dll"/>

<binaryImage start="0x00007FF81D340000" end="0x00007FF81D352000" path="msasn1.dll"/>

<binaryImage start="0x00007FF81B0B0000" end="0x00007FF81B142000" path="apphelp.dll"/>

<binaryImage start="0x00007FFFEAAE0000" end="0x00007FFFEAAF8000" path="NetworkExplorer.dll"/>

<binaryImage start="0x000000005F2B0000" end="0x000000005F2E1000" path="adobe\Updater.api"/>

<binaryImage start="0x00007FF81D120000" end="0x00007FF81D149000" path="userenv.dll"/>

<binaryImage start="0x00007FF81D980000" end="0x00007FF81DA2C000" path="sxs.dll"/>

<binaryImage start="0x00007FF81C6C0000" end="0x00007FF81C6ED000" path="IPHLPAPI.DLL"/>

<binaryImage start="0x00007FF819B80000" end="0x00007FF819B8C000" path="winnsi.dll"/>

<binaryImage start="0x000002011E870000" end="0x000002011E879000" path="nsi.dll"/>

<binaryImage start="0x00007FF819930000" end="0x00007FF819949000" path="dhcpcsvc6.DLL"/>

<binaryImage start="0x00007FF819760000" end="0x00007FF81977E000" path="dhcpcsvc.dll"/>

<binaryImage start="0x00007FF814F00000" end="0x00007FF815034000" path="Windows.StateRepositoryPS.dll"/>

<binaryImage start="0x00007FF816770000" end="0x00007FF8167AE000" path="windows.staterepositoryclient.dll"/>

<binaryImage start="0x00007FF8001B0000" end="0x00007FF80022E000" path="PhotoMetadataHandler.dll"/>

<binaryImage start="0x00007FF811360000" end="0x00007FF81150E000" path="WindowsCodecs.dll"/>

<binaryImage start="0x00007FFFE8AB0000" end="0x00007FFFE8B28000" path="Windows.FileExplorer.Common.dll"/>

<binaryImage start="0x00007FF800120000" end="0x00007FF800169000" path="windowscodecsext.dll"/>

<binaryImage start="0x00007FFFECEA0000" end="0x00007FFFED121000" path="msxml6.dll"/>

<binaryImage start="0x00007FF809450000" end="0x00007FF809508000" path="mscms.dll"/>

<binaryImage start="0x00007FF81D7E0000" end="0x00007FF81D82C000" path="cfgmgr32.dll"/>

<binaryImage start="0x000000005F280000" end="0x000000005F2B0000" path="adobe\IA32.api"/>

<binaryImage start="0x00007FFFEE1D0000" end="0x00007FFFEE6CB000" path="wininet.dll"/>

<binaryImage start="0x00007FF818140000" end="0x00007FF8183F3000" path="iertutil.dll"/>

<binaryImage start="0x00007FF805800000" end="0x00007FF805817000" path="ondemandconnroutehelper.dll"/>

<binaryImage start="0x00007FFFE9090000" end="0x00007FFFE93F6000" path="msftedit.dll"/>

<binaryImage start="0x00007FF80E000000" end="0x00007FF80E1C2000" path="Windows.Globalization.dll"/>

<binaryImage start="0x00007FFFE9BC0000" end="0x00007FFFE9BE6000" path="globinputhost.dll"/>

<binaryImage start="0x00007FF814E90000" end="0x00007FF814EF5000" path="Bcp47Langs.dll"/>

<binaryImage start="0x00007FFFD88C0000" end="0x00007FFFD891D000" path="dataexchange.dll"/>

<binaryImage start="0x00007FF811510000" end="0x00007FF811776000" path="twinapi.appcore.dll"/>

<binaryImage start="0x00007FF814B10000" end="0x00007FF814C98000" path="Windows.UI.dll"/>

<binaryImage start="0x00007FFFC2430000" end="0x00007FFFC26E5000" path="adobe\LogSession.dll"/>

<binaryImage start="0x00007FF8184B0000" end="0x00007FF8186A0000" path="urlmon.dll"/>

<binaryImage start="0x00007FF818420000" end="0x00007FF818448000" path="srvcli.dll"/>

<binaryImage start="0x00007FF81C6B0000" end="0x00007FF81C6BC000" path="netutils.dll"/>

<binaryImage start="0x00007FF811010000" end="0x00007FF811054000" path="icm32.dll"/>

<binaryImage start="0x0000000062620000" end="0x0000000062684000" path="adobe\Spelling.api"/>

<binaryImage start="0x00007FFFEE860000" end="0x00007FFFEE8EA000" path="adobe\AdobeLinguistic.dll"/>

<binaryImage start="0x00007FFFC1D40000" end="0x00007FFFC1FBD000" path="adobe\icuuc69.dll"/>

<binaryImage start="0x0000020125170000" end="0x0000020126CF7000" path="adobe\icudt69.dll"/>

<binaryImage start="0x000000005E110000" end="0x000000005F273000" path="adobe\AcroForm.api"/>

<binaryImage start="0x0000000062570000" end="0x0000000062617000" path="adobe\AXSLE.dll"/>

<binaryImage start="0x00007FFFC1550000" end="0x00007FFFC1D37000" path="adobe\AdobeHunspellPlugin.dll"/>

<binaryImage start="0x00000000624C0000" end="0x0000000062570000" path="adobe\Accessibility.api"/>

<binaryImage start="0x00007FFFC1180000" end="0x00007FFFC154C000" path="adobe\EScript.api"/>

<binaryImage start="0x000002012A770000" end="0x000002012A778000" path="psapi.dll"/>

<binaryImage start="0x00007FF816E30000" end="0x00007FF816E63000" path="winmm.dll"/>

<binaryImage start="0x0000000062300000" end="0x00000000624BA000" path="adobe\Multimedia.api"/>

<binaryImage start="0x00007FF817310000" end="0x00007FF8173AB000" path="MMDevAPI.dll"/>

<binaryImage start="0x00007FF81D830000" end="0x00007FF81D85C000" path="devobj.dll"/>

<binaryImage start="0x000000005D6B0000" end="0x000000005E10C000" path="adobe\PPKLite.api"/>

<binaryImage start="0x00007FF805760000" end="0x00007FF805769000" path="wsock32.dll"/>

<binaryImage start="0x00000000622D0000" end="0x00000000622F9000" path="adobe\ReadOutLoud.api"/>

<binaryImage start="0x0000000062240000" end="0x00000000622CE000" path="adobe\Search.api"/>

<binaryImage start="0x00000000621B0000" end="0x000000006223D000" path="adobe\SendMail.api"/>

<binaryImage start="0x0000000062160000" end="0x00000000621AE000" path="adobe\Catalog.api"/>

<binaryImage start="0x0000000061E30000" end="0x0000000062160000" path="adobe\HTML2PDF.api"/>

<binaryImage start="0x00007FFFED4D0000" end="0x00007FFFED51C000" path="adobe\pdfsettings.dll"/>

<binaryImage start="0x000000005CDF0000" end="0x000000005D6A3000" path="adobe\TouchUp.api"/>

<binaryImage start="0x00007FFFECDA0000" end="0x00007FFFECDBD000" path="mpr.dll"/>

<binaryImage start="0x00007FF816E80000" end="0x00007FF816EAC000" path="p9np.dll"/>

<binaryImage start="0x00007FF817810000" end="0x00007FF81781C000" path="drprov.dll"/>

<binaryImage start="0x00007FF815E80000" end="0x00007FF815EA0000" path="ntlanman.dll"/>

<binaryImage start="0x00007FF805160000" end="0x00007FF80517E000" path="davclnt.dll"/>

<binaryImage start="0x00007FF81D150000" end="0x00007FF81D1B4000" path="winsta.dll"/>

<binaryImage start="0x00007FF818860000" end="0x00007FF81887A000" path="wkscli.dll"/>

<binaryImage start="0x00007FFFEDAA0000" end="0x00007FFFEDAB2000" path="cscapi.dll"/>

<binaryImage start="0x000000005CD90000" end="0x000000005CDEF000" path="adobe\weblink.api"/>

<binaryImage start="0x00007FF807610000" end="0x00007FF80763B000" path="adobe\BIBUtils.dll"/>

<binaryImage start="0x000000005C3C0000" end="0x000000005CA08000" path="adobe\MakeAccessible.api"/>

<binaryImage start="0x000000005CD10000" end="0x000000005CD8F000" path="adobe\PDDom.api"/>

<binaryImage start="0x000000005CC90000" end="0x000000005CD01000" path="adobe\reflow.api"/>

<binaryImage start="0x00007FF81EBA0000" end="0x00007FF81EC1B000" path="coml2.dll"/>

</binaryImageSet>

<dumpType>

Mini

</dumpType>

<hbLogSessionDllStatus>

ERROR_HB_UNABLE_TO_LOAD_DLL

</hbLogSessionDllStatus>

</crash>

 

</crashreport>

 

I know its a long one but I have no idea what else to do besides reimage the machine which I wish to avoid.

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correct answers 1 Correct answer

New Here , Feb 06, 2023 Feb 06, 2023

Hey guys,

 

Sorry I actually ended up figureing out out. I basically deleted the app data for Acrobat on the user account and then it reacreated it on launch. Havent seen any issues with it yet.

 

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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Hi @Simon248617068dzt is your user on Windows 10 Education edition?

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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This page deals with your specific error code:

https://helpx.adobe.com/acrobat/kb/acrobat-failed-load-core-dll.html

 

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New Here ,
Feb 06, 2023 Feb 06, 2023

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Hey guys,

 

Sorry I actually ended up figureing out out. I basically deleted the app data for Acrobat on the user account and then it reacreated it on launch. Havent seen any issues with it yet.

 

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