Illustrator 2020 package broken

[fnordware]

I'm trying to create a package for Illustrator using the standard web interface for a team. The package is made, I download it, and it launches in the Mac OS Installer program. But when I actually run the installation it takes forever and Illustrator never appears.

I've made packages for earlier versions of Illustrator and the other 2020 Adobe apps, and they work as expected.

[alisterblack]

Hi,

First step would be to check that you meet the system requirements for this version of Illustrator.

https://helpx.adobe.com/uk/illustrator/system-requirements.html

The next step would be to check the logs which will help us narrow down where an issue might be occurring.

https://helpx.adobe.com/enterprise/package/help/troubleshoot-install-uninstall-errors-ccp.html

[fnordware · Accepted solution]

Thanks for the info. I checked the logs and saw a vareity of strange errors. I think my package got corrupted somewhere along the way. I re-made it and all is good now. False alarm!