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impossible d'assigner des utilisateurs à Creative Cloud

Community Beginner ,
Jan 30, 2023 Jan 30, 2023

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Bonjour,
malgré un abonnement à Creative Cloud prépayé et à jour (compte Business, jusqu'à décembre 2023), il semblerai qu'il y ai un très gros bug chez vous. En effet après plusieurs appels, personne n'a sû trouver d'où provient le problème. 

 

Nous avons 6 licenses Creative Cloud et des utilisateurs. Tous les utilisateurs sont dissociés, IMPOSSIBLE de les assigner à nouveau. Notre studio est à l'arrêt, en bidouille avec des comptes étudiants depuis 1 semaine maintenant, et personne ne nous rappelle, personne ne nous tiens au courant. 

Apparemment plusieurs agences ont appellé l'assistance et rencontrent le même soucis. Pourtant sur twitter nous ne trouvons aucun signe de detresse, je commence à croire que nous sommes un cas très isolé et que personne ne semble vouloir nous tenir informé, ou alors Adobe est vraiment en train de subir une attaque ?

 

Quelqu'un rencontre-t-il le même soucis ?

 

 

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Admin console , Business ID , Deploy and package apps , Licensing , Troubleshooting

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correct answers 1 Correct answer

Community Expert , Jan 31, 2023 Jan 31, 2023

As an Enterprise or Teams account holder, you have different (better) methods to contact Adobe directly that public users do not. Go to your Admin Console, and choose the Support tab. From there you can setup a 1:1 chat, an expert session (scheduled) or send a P1 ticket direct to Adobe.

 

That is your best and only method to get this resolved. The community forum are volunteer, user to user posts that sometimes and Adobe employee may view, but not a direct way to escalate with Adobe.

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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Hi @Soly A la Une no one is "under attack". Who have you been contacting?

If you have a teams account as @kglad stated you can contact support through a chat, submitting a ticket or there should be a direct phone listed for emergencies.

What happens when you assign users in your Admin console?

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Community Beginner ,
Jan 31, 2023 Jan 31, 2023

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Hi, nothing happens. It says 0 user on 6. We had the online support, we had the telephone support. Nothing changes since last week. Actually Adobe Customer Care sent us an email yesterday, saying they are trying to find a way to sort this out, "we are sorry for the inconvenience".
🤷🏻‍:male_sign:

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Community Beginner ,
Jan 31, 2023 Jan 31, 2023

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Community Beginner ,
Jan 31, 2023 Jan 31, 2023

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No email sent

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Community Expert ,
Jan 31, 2023 Jan 31, 2023

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Unfortunately this is a user-to-user public forum. The issues you are experiencing is why you have paid for a Teams account with Support. I would follow up with your Adobe sales rep to escalate your support ticket.

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Community Expert ,
Jan 31, 2023 Jan 31, 2023

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Community Beginner ,
Jan 31, 2023 Jan 31, 2023

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Thanks

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Community Expert ,
Jan 31, 2023 Jan 31, 2023

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i'm sorry (and i hope adobe's able to resolve this sooner than later).

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Community Expert ,
Jan 31, 2023 Jan 31, 2023

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you can try raising the attention of adobe on twitter


tweet @AdobeCare

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Community Beginner ,
Jan 31, 2023 Jan 31, 2023

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We did it, they can't do anything and redirect us to the adobe support (again). There's a huge, real problem

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Community Expert ,
Jan 31, 2023 Jan 31, 2023

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As an Enterprise or Teams account holder, you have different (better) methods to contact Adobe directly that public users do not. Go to your Admin Console, and choose the Support tab. From there you can setup a 1:1 chat, an expert session (scheduled) or send a P1 ticket direct to Adobe.

 

That is your best and only method to get this resolved. The community forum are volunteer, user to user posts that sometimes and Adobe employee may view, but not a direct way to escalate with Adobe.

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