Installation/Download Problems with Photoshop CC 14.1

Report · Sep 18, 2013

Hello.

We've been experiencing lot of troubles with the package of Photoshop CC 14.1.

Everytime if we start the msi package after a few seconds the installer roll's backup and abort the install. process.

* We've downloaded the photoshop cc package many times.

*We've tried to install the application on different Computers with different admin Accounts.

*We've disabled the virus scanner. (Endpoint Protection)

I've also detected errors in the AdobePB131756_091813.log

9/18/2013 13:17:56[INFO] AdobePackageBuilder - Build Version - 1.2.0.4

9/18/2013 13:17:56[INFO] AdobePackageBuilder - Logging Level verbosity Set to 4

9/18/2013 13:17:58 [WARN] AdobePackageBuilder - Error in creating file for 7z test output. Error code : 3

9/18/2013 13:17:58 [WARN] AdobePackageBuilder - Preprocessing of 7z file failed!

9/18/2013 13:18:01 [INFO] AdobePackageBuilder - Sucessfully extracted the product at C:\Users\xxxx\AppData\Local\Temp\{02ACE9FE-1B7A-4689-9303-70B10C38542D}\ACCCx2_1_2_232

9/18/2013 13:18:01 [INFO] AdobePackageBuilder - Extraction completed with return code = 0

9/18/2013 13:18:06 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

9/18/2013 13:18:06 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

9/18/2013 13:18:06 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

9/18/2013 13:18:07 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

9/18/2013 13:18:07 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

9/18/2013 13:18:07 [INFO] AdobePackageBuilder - Copying the content of 1 disk

In the log MSI1e4f.LOG are the following issues:

MSI (s) (7C:A4) [14:07:55:232]: Note: 1: 2205 2: 3: ServiceInstall

MSI (s) (7C:A4) [14:07:55:232]: Note: 1: 2228 2: 3: ServiceInstall 4: SELECT `ServiceInstall`,`Name`,`DisplayName`,`ServiceType`,`StartType`,`ErrorControl`,`LoadOrderGroup`,`Dependencies`,`StartName`,`Password`,`ComponentId`,`Directory_`,`FileName`,`Arguments` FROM `ServiceInstall`, `Component`, `File` WHERE `ServiceInstall`.`Component_` = `Component`.`Component` AND (`Component`.`KeyPath` = `File`.`File`) AND (`Action` = 1 OR `Action` = 2)

Action ended 14:07:55: InstallServices. Return value 1.

CustomAction CADeploy returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

MSI (c) (E8:F8) [14:07:57:369]: Product: Photoshop 18.09.2013 -- Installation operation failed.

We've also experience simliar Problems with Adobe Acrobat XI Professional CC.

Currenty we use Photoshop CC 14.0 and it works fine, also the MSI Package.

Have you any idea what's happend with the new version?

Thanks in advance

Regards

Knight

Report · Sep 18, 2013

Hi Knight

Could you please run the .msi file from Command prompt as an Admin and let me know whether it is working or not.

regards

Abhijit

Report · Sep 18, 2013

Hello Abhijit Kr.

Thanks for your support ! It has worked!

So it seems you can only install the msi with the built-in administrator of windows 7!?

But in the system information appears Version 14.0....

Do you know why?

regards

Report · Sep 18, 2013

Now. i've detected the last issue.

The Package was without the following patches:

All is fine! Problem is solved!

Next step further, deploy the packags again with SCCM 2012!

Thanks Againfor your great Support!

Regards

Report · Sep 18, 2013

Hi Knight,

It's really great to hear that you were able to install the software with the advised steps. If you are a CC Enterprise user.please do not create an Image of the Machine as it will break the license of the software If you are CCT user then it wont make any difference.

regards,

Abhijit