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Installation Error Code: 717

New Here ,
Oct 17, 2021 Oct 17, 2021

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Fresh installed windows 10 creating the following error when running installer for adobe creative cloud: The installer you downloaded won't work on your computer. Choose "OK" to download the installer that matches your windows. Error Code: 717.

 

Pressing OK and downloading the suggested installer also return the error 717.

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correct answers 1 Correct answer

Community Expert , Oct 17, 2021 Oct 17, 2021

Did you upgrade to the latest version of Windows 10, currently 21H1?

 

Does your computer exceed the min-requirements to run Creative Cloud?

Check each one for each app you use.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

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Community Expert ,
Oct 17, 2021 Oct 17, 2021

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copy and paste that error message into the message body of your next post.

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Community Expert ,
Oct 17, 2021 Oct 17, 2021

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Did you upgrade to the latest version of Windows 10, currently 21H1?

 

Does your computer exceed the min-requirements to run Creative Cloud?

Check each one for each app you use.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Nov 18, 2021 Nov 18, 2021

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I have the same problem and I have the latest version of Windows 10 but I am still facing the same problem

 

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Community Beginner ,
Nov 18, 2021 Nov 18, 2021

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some one can help ?????

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New Here ,
Oct 07, 2022 Oct 07, 2022

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This doesn't fix the issue.

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New Here ,
Apr 14, 2023 Apr 14, 2023

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If anyone is having this issue in 2023 here's the resolution.


An optional feature for Windows 10/11 needs to be installed.

Settings - Apps - Option Features - Internet Explorer Mode

 

This will then need Edge will need to show the Default Browser settings showing "Internet Explorer Mode"

I, like many others have probably installed and Slipstreamed Windows 11 LTSC / Windows 11 pro to remove junk, or if you ran any tools to get rid of stuff.

This feature needs to be installed.

I was unable to just add the feature back via Optional Features, Edge would never show the new configuration, maybe somebody more smarter than I could figure out what's going on. Whenever I slipstreamed my Windows 11 and Windows 11 LTSC builds and included the Internet Explorer 32 bit optional modules everything worked as inteneded.

My guess is coding is just using those like others have said.

Unfortunatly it is a re-install of the OS with these options on at this moment unless somebody else can figure out how to add the Optional Module and get Edge to enable it.

It's also possible on a domain joined machine that your administrator has disabled Internet Explorer mode for Edge.

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LEGEND ,
Apr 14, 2023 Apr 14, 2023

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A little extra note: LTSC builds are not supported. 

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New Here ,
May 19, 2023 May 19, 2023

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It is completely rediculous that in 2023 you have to have Internet Explorer mode enabled for an app to install.  Get with the program Adobe!

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Community Expert ,
May 19, 2023 May 19, 2023

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