Installation Issues Adobe CC Enterprise Package - Explorer.Exe Not restarting and VCredist_x86.exe install behaviour

Report · Oct 22, 2014

Lengthy email correspondence with Adobe support on this issue with Explorer.Exe closing and not relaunching.

Package Details

I have created a new streamlined package with applications that the business really need.

Current version of Adobe Cloud Packager V1.7.0.4.3

Adobe Acrobat XI Pro

Adobe Illustrator CC

Adobe InDesign CC

Adobe Photoshop CC

Self Updates disabled. Self installation left enabled.

Packaged using a Adobe CC for Teams License.

Microsoft Visual C++ 2010 x86 Redistributable Setup within the CC Package - Has anyone else noticed that vcredist_x86.exe seems to take ages to install / not install.

On my LAB build I have tested this behavior with this preinstalled or removed and the behavior is identical.

After 5 mins when the installation of CC seems frozen (this is a 30 sec install usually) this install disappears and explorer.exe closes. The installation complete however Explorer.exe never restarts.

Can anyone shed any light on this. Help assist. Dealing with Adobe technical support is like pulling your own wisdom teeth out. 🙂

Report · Oct 22, 2014

Packager Links https://forums.adobe.com/thread/1586021

http://forums.adobe.com/community/download_install_setup/creative_suite_enterprise_deployment

Report · Oct 23, 2014

Thanks John. If have spent over 50 hours now Dev time working with the Adobe Creative Cloud Product. I have read all forum threads and have had escalation to the Adobe Creative Cloud Production team. There has been this issue with the Enterprise Deployment since late last year and they have still not resolved the issue.

I still have issues in the lab with clean Windows 7 builds, local admin account UAC disabled. No firewall, No antivirus.

This is clearly an issue with the installation logic and needs addressing. I should be charging Adobe for my time. I am having to counter this issue when scripting my ACC deployment within our enterprise to a lrage targetted audience.

In 10 years as a packaging and deployment engineer I have never known anything like this from a corporate product.

ADOBE WHY ARE YOU NOT TESTING YOUR ENTERPRISE PRODUCTS !!!!

Report · Oct 24, 2014

I have seemed to have the same problem, I am deploying for a CC Team, and have noticed that this happens when Photoshop is installing.
I have created a SCCM package containing the Photoshop by itself and with other software, both of these packages stops the Explorer.exe without restarting it. Packages without Photoshop does not stop/restart explorer.exe and works as intended.

Mark have you tried creating a package only containing Photoshop to see if it have the same problem?

Report · Jan 02, 2018

this is just unbelievable... how can this still not be fixed!?

Report · Nov 04, 2014

I am experiencing the exact same issue. Windows 7 SP1 64-bit clean machine with vcredist_x86.exe pre-installed. Used Creative Cloud Packager to create a package for Adobe Acrobat Pro XI. Used the following command to install

START /WAIT .\Exceptions\ExceptionDeployer --workflow=install --mode=pre --installLanguage=en_US

START /WAIT .\Build\AdobeAcrobatPro_XI.msi /QN

The installation kills explorer.exe

Did anyone else find a solution to this problem?

Report · Nov 05, 2014

I have the same problem.

Enviro is Windows7 x64 clean(ish) build (it has Office 2013 but not much else).

I built a package using Adobe Package manager, to install most of CC.

It runs OK, kills Exporer.exe, then seems to stop.

I get Error 10007 in the Event Log, from "Restart Manager", saying "Application or service 'Windows Explorer' could not be restarted."

Then nothing happens, the progress bar freezes and Explorer never restarts.

Remote tasklist shows that the relevant msiexec process is still running, with low and slowly increasing memory usage.

I will leave this machine for a couple of hours to see if anything changes; I believe from earlier tests that the CC install is actually done, if I force-reboot now it will all work.

Not a satisfactory situation though.

Report · Nov 05, 2014

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Report · Nov 05, 2014

Update: after about three hours the setup.exe and related msiexec did end without me having to taskkill them.

Explorer never did restart.

I then forced a reboot remotely and it appears everything is installed correctly as I surmised.

I am now running RemoteUpdateManager on the same lab machine and it too has gone into some sort of suspended state after finding no updates were needed.

I also have another thread open concerning issues I've encountered setting up the UpdateManagerServer.

Really I am starting to think that none of these deployment tools is ready for prime-time.

Report · Nov 06, 2014

Update: I left the "RemoteUpdateManager" running overnight on my Lab PC and it still hasn't completed or exited.

The log shows that there was nothing to do:

11/05/14 14:42:55:153 [INFO] AAMEE Utilities RemoteUpdateManager ##################################################

11/05/14 14:42:55:153 [INFO] AAMEE Utilities RemoteUpdateManager Launching the RemoteUpdateManager...

11/05/14 14:42:55:153 [INFO] AAMEE Utilities RemoteUpdateManager RemoteUpdateManager version is : 3.1.105.0 (BuildVersion: 3.1; BuildDate: Tue Sep 04 2012 13:58:18 )

11/05/14 14:42:55:156 [INFO] AAMEE Utilities RemoteUpdateManager **************************************************

11/05/14 14:42:55:156 [INFO] AAMEE Utilities RemoteUpdateManager Initializing UpdaterCore Library...

11/05/14 14:42:58:838 [INFO] AAMEE Utilities RemoteUpdateManager UpdaterCore library initialized successfully.

11/05/14 14:42:58:839 [INFO] AAMEE Utilities RemoteUpdateManager **************************************************

11/05/14 14:42:58:839 [INFO] AAMEE Utilities RemoteUpdateManager Starting UpdaterCore CheckForUpdate...

11/05/14 14:43:00:387 [INFO] AAMEE Utilities RemoteUpdateManager CheckForUpdates completed successfully.

11/05/14 14:43:00:387 [INFO] AAMEE Utilities RemoteUpdateManager **************************************************

11/05/14 14:43:00:387 [INFO] AAMEE Utilities RemoteUpdateManager Starting UpdaterCore DownloadUpdates...

11/05/14 14:43:00:388 [WARN] AAMEE Utilities RemoteUpdateManager No new applicable Updates. Seems like all products are up-to-date.

11/05/14 14:43:00:388 [INFO] AAMEE Utilities RemoteUpdateManager **************************************************

But the process has not closed.

Poor quality software for a so-called "Enterprise" tool, imho.

Report · Nov 05, 2014

I found that running the online install CreativeCloudSet-up works fine. During the installation the desktop icons disappear but after a couple of seconds it comes back. However I cannot use this option as I will deploy using SCCM.

When using a package created with Creative Cloud Packager it kills explorer.exe and does not start it up again. If I create a package and DO NOT ENABLE Creative Cloud Desktop Application during the package creation it works fine.

Is there an offline version of Creative Cloud Desktop Application install THAT WORKS as that could be a possible solution for me.

TIA

Report · Nov 06, 2014

You can download the Creative Cloud Desktop app to your PC and run it locally if you want.

It works reasonably well but it takes AGES (mainly because of the many huge downloads that it does) and it keeps complaining that you don't have an internet connection - even though you do.

If you persevere you will get there.

This whole deployment/management suite needs a complete overhaul, it's just not good enough.

I haven't even tried to deploy the MSI's from PackageCreator via SCCM, though that is certainly on my to-do list.

Report · Nov 17, 2014

Just wanted to chime in that I'm experiencing the exact same issues.

From another thread a technician posted that it's because of the 'cloud services integration with explorer' that they restart Explorer.exe. What a crock.

Windows Installer has had restart logic built into it for years, restart logic that is completely controllable and compatible with any of the major deployment systems enterprise would be using.

Why in the hell would you restart Explorer.exe? It just makes absolutely no sense.

Report · Nov 18, 2014

Also another teams customer here with exact same issue for any package created from the CC suite - explorer.exe doesn't start back up again effectively immobilising the PC.

Report · Nov 18, 2014

We too have issues with the Creative Cloud Packager, here's hoping Adobe do some with the $$$ we're giving them and fix the damn issue. I've never had so many issues deploying software. Adobe get your act together.

Ben

Report · Nov 19, 2014

As a workaround until this is sorted by Adobe, you could always start explorer at the end of the installation script if it's not running. Definitely not a fix, but at least there's a usable PC after the install routine completes.

I have the same exact issue in Windows 7 64bit after creating a package via Creative Cloud Packager a couple days ago. This is my crappy duct tape fix for now. This does not occur in Windows 8.1.

Chris

Report · Nov 19, 2014

I'm actually using the Powershell Application Deployment Toolkit as a wrapper for the install at the moment. Allows me more control over the shortcuts and a few cleanup activities.

There is a function in the toolkit for 'Refresh-Desktop' which basically refreshes Explorer.exe.

I've tested this morning and it works fine. Deploying with SCCM now.

Explorer.exe still restarts but at least it reliably comes back!

Report · Jan 07, 2015

Hey,

Another victim of Adobe's Cloud Packager. Waiting for their Support since quite a while, with no sign of any relief. Tried the help of the Dell Packaging Factory, but they couldn't figure it out, too. Have a look at Creative Cloud package is crashing Windows Explorer during install process if interested.

Cheers,

MTGCH

Report · Mar 01, 2018

In my case this turned out to be an MSI error:

MSI (c) (C4:34) [16:52:15:390]: RESTART MANAGER: Failed while restarting applications. Error: 352

Adding this to the msiexec command fixed the issues:

MSIRESTARTMANAGERCONTROL=Disable

Note: you may still need to restart the explorer process if the Creative Cloud App requires it (not certain this is required)...At least you can control this and have some idea of potential return codes.

Report · Feb 12, 2019

Hi Everyone,

This issue has been taken care in the latest release of Creative cloud Desktop application version 4.8.0.421 with Core Sync build 4.2.0.25. Please use following article to get information about installing latest version of Creative cloud desktop application.

How to download Creative Cloud desktop app