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Installation of older versions of Creative Cloud

New Here ,
Sep 22, 2022 Sep 22, 2022

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I have an active enterprise account and need to temporarily work on an old Macbook Pro (High Sierra is the best it gets). Is there a way to get direct download links for applications that will run on that machine?

When I install Creative cloud desktop it will allow me to install older versions of apps, but only after I have installed the current version of the app... obviously it will not allow me to install the current version of the app first because it will not run on the old system.

Thanks for any help... I suspect that I am SOL!

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correct answers 1 Correct answer

Community Expert , Sep 22, 2022 Sep 22, 2022

the plan admin can get links to older versions.

 

 you can try

 

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the foru

...

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Community Expert ,
Sep 22, 2022 Sep 22, 2022

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the plan admin can get links to older versions.

 

 you can try

 

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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