Invoice paid twice

[Stichting2675832518i3]

Today I heard from my Finance department that they accidently paid all our yearly Adobe invoices twice. Is there any way tot get the money back? Thanks in advance.

[kglad]

are you the admin of a teams or enterprise subscription?

[Stichting2675832518i3]

I'm the admin of the enterprise subscription

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from account, payment and plan">

[kglad]

request in your admin console.

[Anshul_Nautiyal · Accepted solution]

Hi @Stichting2675832518i3,

Thank you for reaching out.

Upon checking, I can confirm that you have an active Teams subscription associated with the Adobe ID used to post this query. As the contract owner for this subscription, you can view and download your billing history and invoices directly from the Admin Console.

Please refer to the following article for guidance on how to download invoices:
Manage invoices – Admin Console

If you believe a duplicate payment was made, we recommend opening a support case through the Admin Console, as suggested by @kglad. You can find the steps to contact support for Teams subscriptions here:
Support for Teams – Adobe Help

Let us know if you need further assistance—we’re happy to help.

Regards,
^AN

[Stichting2675832518i3]

Dear Sirs,

We have paid three invoice twice (both on 28 april 2025 and 06 may 2025).

[cid:image001.png@01DBBF3D.C809FE50]

Please refund the amount of €5565,60 to our iban account: NL06RABO0113536119 of Stichting Lumens biccode: RABONL2U.

Many thanks in advance.


Van: Adobe Customer Care >
Verzonden: dinsdag 6 mei 2025 17:09
Aan: Facilitair >
Onderwerp: Your Adobe Case ADB-39811030-V9K1 CRM:00634000017523

ADB-39811030-V9K1



[Adobe]
Your Adobe Case ADB-39811030-V9K1
Dear Facilitair,

Thank you for contacting Adobe,

Please reply to this email with the proof of payments that you have paid the mentioned invoice twice.

Invoice Number:-3081029114

Thanks for working with us,
Adobe Customer Care

For a list of support phone numbers, please visit our Contact page<>.

To review your case history, log in to your Adobe account<>. If you have difficulties logging in, consult the Adobe ID and Membership FAQ<>.

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(Edited Moderator: Removed personal details, please refrain from sharing personal details, as this is a public forum)

[Bani Verma]

Hi there, 

Please contact support for billing queries. You can reopen the same case via Adobe Admin Console.

Thanks,
^BS

[kglad]

@Stichting2675832518i3 

don't reply via email or remove your signature before sending.  and you have 3 replies all telling you the same thing: USE THE CONSOLE TO REPORT THE DOUBLE PAYMENT>