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Invoices: UX Design issue

New Here ,
Dec 13, 2021 Dec 13, 2021

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Hi there,

 

Subsequently to the new invoicing system, it seems that in order to dowload one single document, the custormer has to indentity it/her/him/self like a dozen times.

 

The monthly invoices were previously sent by mail. Where we (I) spent maybe 10 sec, now it requires x100 more time to achieve the same goal.

 

What is the purpose of being asked 3 times to get logged in? Isn't there any option to set back up a automatic mail invoicing?

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Admin console , Manage account

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correct answers 1 Correct answer

Adobe Employee , Dec 13, 2021 Dec 13, 2021

Hello,

If you have purchased your Teams plan directly from Adobe.com and you are the contract owner of the account, you can access your billing history from the Admin Console.

You can check the below help documents for more details:

https://helpx.adobe.com/enterprise/using/manage-invoices.html

https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html

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Adobe Employee ,
Dec 13, 2021 Dec 13, 2021

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Hello,

If you have purchased your Teams plan directly from Adobe.com and you are the contract owner of the account, you can access your billing history from the Admin Console.

You can check the below help documents for more details:

https://helpx.adobe.com/enterprise/using/manage-invoices.html

https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html

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New Here ,
May 05, 2022 May 05, 2022

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Is there ANY way to be emailed the invoice? The whole point of joining our accounts (team) together was to simplify things. I have to login 2-3 times just to download the invoice now and I get charged more than if I just purchased individual accounts. 

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