Is anyone else having trouble with some students access denied?

[DON256923433qpo]

I have two classes of Computer Applications class using Express. In both of these classes most students are able to get in with no issues. I have have some students in each class who keep getting access denied messages. Same login process for all using our district gmail accounts. I have tried using different browsers, but no luck. The help desk has been less than helpful.

Very frustrating! This is my first year teaching this course and I'm regretting developing my curriculum around using this platform.

[kglad]

<moved from acct, payment&plan>

[Manmeet2016 · Accepted solution]

Hi there, 

Sorry for the trouble. This shouldn't be happening. Could you try clearing the cache / cookies of the browsers you're working on? You may also try working on Incognito/private browser mode. Also, please check if you have any VPN or protection software (antivirus, firewalls). These generally modify the internet connectivity to the services on PC devices. If you have such software on your PC, could you try using Adobe Express after disabling them to check if that makes any difference?

Thanks

Manmeet

[Abambo]

If it works for some, and doesn't work for others, the question is: what is different. If they are using different computers, try changing the computers, to see if the problem follows. Even if they are configured the same, sometimes little differences or even an erroneous condition in the user profile my get you in trouble.