Is the ARM service useful in an enterprise?

Report · Jul 22, 2019

Hello all.

On our network, updates for both µsoft and Adobe products are supervised by the Microsoft Patch Management infrastructure. When necessary, the Adobe catalog is imported in SCUP, in order to use the Patch Management for our workstations.

In such an environment, is the ARM service necessary, or can it be disabled by default on our workstations? (Adobe Reader DC and Flash player are the default products used)

Are the schedule tasks : "Adobe Acrobat Update Task", "Adobe Flash Player NPAPI Notifier" and "Adobe Flash Player Updater" necessary in our environment?

Thanks in advance for your and your experience.

Chris.

Report · Jul 22, 2019

To comment my own post, i need to add that Windows Patch Management = Windows Server Update Services (WSUS).

And the service is more or less already "disabled"

AdobeARM.log Content:
[2019-07-04 18:00:00:0294] Adobe ARM 1.824.31.1644 logging started.
[2019-07-04 18:00:00:0391] bUpdater policy set to disable Updater in SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\cServices
[2019-07-04 18:00:00:0391] bUpdater policy set to disable Updater in SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\cServices
[2019-07-04 18:00:00:0421] ProductCode: {AC76BA86-7AD7-FFFF-7B44-AC0F074E4100}
[2019-07-04 18:00:00:0421] ProductName: Adobe Acrobat Reader DC MUI
[2019-07-04 18:00:00:0421] ProductVersion: 19.012.20034
[2019-07-04 18:00:00:0421] ProductUACPatching: enabled
[2019-07-04 18:00:00:0484] FeatureLockDown set to disable Updater.
[2019-07-04 18:00:00:0484] Error Code: 100100
[2019-07-04 18:00:00:0484] Automatic updates preference is off
[2019-07-04 18:00:00:0484] Error Code: 120200
[2019-07-04 18:00:00:0485] bUpdater policy set to disable Updater in SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\cServices
[2019-07-04 18:00:00:0699] ARM returns ERROR_SUCCESS
[2019-07-04 18:00:00:0699] Adobe ARM 1.824.31.1644 logging finished.

Problem I see: even though it is disabled, it keeps generating unnecessary logs and windows events.

Can't we just safely clean it and get rid of all that pollution?