• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Issue: Installing CC Services on laptop

New Here ,
Jan 24, 2022 Jan 24, 2022

Copy link to clipboard

Copied

et al:
User A uses a desktop as well as a laptop.
Installed the CC Services to the desktop no problem but have not had success in installing same to laptop. The CC downloads fine but it does give a brief error during the initial install part.

After that, it appears to have installed only to get the "app seems to be taking a long time" message and ultimately I get error 0xc000007b.
I have tried all the various methods called out online (uninstalling CCS, trying the uninstall tool, etc); I did not, however, get into the uninstalling the MS C++ files.
Any ideas?

 

thanks BGunn

Views

43

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 09, 2022 Feb 09, 2022

Copy link to clipboard

Copied

LATEST

Hi BGunn,

 

As you have already tried the basic troubleshooting, I would recommend following the steps shared under solution 3 & 4 of the following help document.

 

If you still need help, Please contact out support directly via chat to resolve this.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines