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Issue with 2-FA enterprise login

New Here ,
Dec 25, 2019 Dec 25, 2019

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I am trying to login to the creative cloud app on windows but my enterprise login requires 2FA via DUO. When the creative cloud app re-directs to the DUO via OKTA login I am not allowed to authenticate because the chrome API Creative cloud is using is too old and enterprise requires latest version of chrome to allow authentication. Is there any way I can have Creative cloud app redirect to the actual chrome browser vs. the frame window used by the CC app? 

 

Thanks! 

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correct answers 1 Correct answer

Adobe Employee , Feb 12, 2020 Feb 12, 2020

There is a setting you can enable which will perform the authentication via the browser; in your ServiceConfig.xml file add a section for "BrowserBasedAuthentication" as per the example below. This file is located in one of the following paths, depending on the operating system:

Mac OS: /Library/Application\ Support/Adobe/OOBE/Configs/ 

Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs 

 

<config>
<panel>
<name>AppsPanel</name>
<visible>true</visible>
</panel>
<feature>
<name>SelfServeIn

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Adobe Employee ,
Feb 12, 2020 Feb 12, 2020

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There is a setting you can enable which will perform the authentication via the browser; in your ServiceConfig.xml file add a section for "BrowserBasedAuthentication" as per the example below. This file is located in one of the following paths, depending on the operating system:

Mac OS: /Library/Application\ Support/Adobe/OOBE/Configs/ 

Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs 

 

<config>
<panel>
<name>AppsPanel</name>
<visible>true</visible>
</panel>
<feature>
<name>SelfServeInstalls</name>
<enabled>true</enabled>
</feature>
<feature>
<name>BrowserBasedAuthentication</name>
<enabled>true</enabled>
</feature>
</config>

 

 

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