issues with managing team all licences used, missing one assigned member

[roadrunner2014]

Hello

We have recently joined program for adobe team. It was working fine when we signed up, but then Adobe moved us to a new team membership and that's when all the issues started.

We currently have 8 licences that are all assigned to 8 team members. Unfortunately one of the members is not showing on the adobe team website and that person can not sign in either. Currently is on the 30 day trial period. When I try to add another person, i get a message that person is already added, but we can not see the contact, nor re-assign or send invitation. We have contacted Adobe support, but so far they were not able to help us, so I was wondering if anyone else had the same experience. If so, please can you share info on how you fixed it???

In the meantime we are waiting for Adobe support to call us back and that may takes days. We would like to fix this asap. It's been now 2 days and Adobe hasn't fixed it yet.

Thank you

Viera S

[Bani Verma · Accepted solution]

Hi Viera,

Moving this query to Deployment for Creative Cloud for Team, Enterprise, & CS community for better help.

Meanwhile, you may refer to the following help documents:

Manage your teams membership, Manage your Teams account.

Or you may directly create a support case through your Admin Console to get direct support for more information see: Support and Expert Services.

Let us know if this helps.