Just renewed license, now can't install software for more than 2 machines

[Elmhurst5ED4]

Hello,

Our school district recently renewed its license agreement with Adobe for all of its Adobe 2018 products and since then, we have been having problems with new installs of the software for users who hadn't already had the software on their machines.  We have 500 licenses from which to play with, and have used 406 of them as of today, so we shouldn't have issues continuing installations on new computers.  However, now that we have new packaged installer files (we were told to not use the Creative Cloud Packager tool anymore), we are being prompted to sign into Adobe when launching the application from the desktop (this was never the case before).  If the local administrator signs into the computer to activate the software, it only allows the software to be activated on 2 machines, but we are supposed to still have 94 licenses to assign.  Why are we having this problem all of a sudden?  Why can't we continue installing the software as before?  How can we make it so that we aren't being prompted to sign in after installing the software?  Our staff and students do not have Adobe accounts and have never been asked to make them before.  We want to just continue operating as we were prior to this new agreement.

[SuJoshi · Accepted solution]

Hello,

I apologize for the experience you are having in deploying the creative cloud apps.

It seems that you have the creative cloud device licenses and the correct process to deploy the applications is to create a package using the creative cloud packager and then install it. I assume that you have created the package from the admin console which is a named user license package.

Kindly check this article for the steps on how to create a device license package: https://helpx.adobe.com/enterprise/admin-guide.html/enterprise/package/help/device-based-licenses.ug....