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key not valid for use in specified state when running install_reader11_en_mssd_aaa_aih

Explorer ,
Aug 25, 2014 Aug 25, 2014

After downloading, Version XI (11.0.08)

at

http://get.adobe.com/reader/download/?installer=Reader_11.0.08_English_for_Windows&os=Windows%207&br...

running, and installing _reader11_en_mssd_aaa_aih

I get "

adobe reader installer error

key not valid for use in specified state

Using Windows 7, tried google chrome and firefox browsers

system report created but could not send

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correct answers 1 Correct answer

Adobe Employee , Sep 09, 2014 Sep 09, 2014

Hi Geri,

Acrobat X does not support that platform. In some cases, the product will work on unsupported platforms, but this is probably not one of those cases.

http://www.adobe.com/products/acrobatpro/tech-specs.html#x

Ben

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Explorer ,
Aug 25, 2014 Aug 25, 2014

This worked:

Solution 2: Re-create the Crypto folder.

  • Close Acrobat.

  • In Windows Explorer, do one of the following:

    • On Windows XP, navigate to C:\Documents and Settings\[your user name]\Application Data\Microsoft.
    • On Windows Vista, navigate to C:\Users\[your user name]\AppData\Roaming\Microsoft.
    Note: These paths include hidden folders. To make hidden folders visible, see "Windows Tip - Show hidden files and folders" (TechNote kb402324).
  • Rename the Crypto folder as Crypto Old.

  • Open Acrobat. The Crypto folder will be re-created automatically.

Error: "Creation of this signature could not be completed. Platform Exception" when you sign a PDF (...

Then deleted wse_andromenda files in control panel programs, run regedit

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New Here ,
Sep 09, 2014 Sep 09, 2014

I cannot install Acrobat X Pro on Windows 8.1 64 bit.  I tried to rename the Crypto folder; however it wouldn't allow it.....

Screenshot (28).pngScreenshot (27).png

Any help would be appreciated.

Geri

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Adobe Employee ,
Sep 09, 2014 Sep 09, 2014

Hi Geri,

Acrobat X does not support that platform. In some cases, the product will work on unsupported platforms, but this is probably not one of those cases.

http://www.adobe.com/products/acrobatpro/tech-specs.html#x

Ben

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New Here ,
Sep 10, 2014 Sep 10, 2014

Ben-

It does support it.

This is how I managed to install Acrobat X Pro on my system...

Instead of renaming the Crypto folder, I deleted it!  I then reinstalled Acrobat X Pro overwriting all files.  That worked!

Thanks anyway.

Geri

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Adobe Employee ,
Sep 10, 2014 Sep 10, 2014
LATEST

As I mentioned above, getting it working is not the same as being supported. I'm glad your hack worked out for you.

Ben

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