Landesk Adobe patching problem

Report · Nov 09, 2013

Hi

I;m in need of a bit of help. I deceided to try patching upgrades to Adobe Reader using Landesk patches. The patches fail and Adobe Reader has dissapeared from the pcs it was installed on. Its running on Windows 7 64bit.

The two patches that I ran were amongst 22 other patches for various other products.

Running patch AdbeRdr11000_en_US.exe

Installing patch 18 out of 22 patches

Failed

Running patch AdbeRdrUpd11004.msp

Installing patch 19 out of 22 patches

Failed

Except for the entry in the Landesk log, where can I see what the reason for the patches failure is? I suspect it could be a proxy issue.

If I try to install Adobe Reader manually now, the shortcut appears for a couple of seconds on the desk top and the dissapears.

Regards

Mike

Report · Nov 11, 2013

Enable verbose logging via the registry and then look at the log. MIcrosoft allows you to do it yoursellf via the Windows Registry or now has a Fixit applet to make the registry entry for you on this: http://support.microsoft.com/kb/223300