Dear all,
a few weeks ago, we ordered an additional licence Adobe Creative Cloud All Apps Pro in our Enterprise portal. However, the licence was disabled not even a week later for lack of payment, before we even got the invoice from Adobe.
We contacted our Account Manager via e-mail and agreed that he would re-activate the licence, but since then we have not gotten any answer anymore and the licence remains disabled. This causes us immense trouble, because one of our employees cannot fulfill their dutys since many days.
Mind you, we received and payed the invoice in the meantime, but still cannot use our licence.
Please let me know, how can this be solved? Is there something to consider when ordering licences that we may have done wrong?
I'm afraid that to us this looks like a terrible blunder on Adobe's side.
Regards
baramundi software IT Admin
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