Licensed applications only installing as trial

[stpaulscc_itsupport]

I have a education enterprise agreement for Creative Cloud which should include almost all the CC applications http://www.adobe.com/content/dam/Adobe/en/volume-licensing/pdfs/cc-enterprise-edu-en.pdf

I have the latest version of the CCP and login with the Enterprise credentials that we use for the Adobe Licensing Website, this allows us to build packages with all the applications available. However, when the package is installed on a client machine then all applications were initially showing as running in a Trial mode.

I generated a license file in the CCP and ran in as Admin on the client machine, this is supposed to re-apply our license to ensure any trial versions of the applications are activated. Now the following applications still show as running in a trial:

• Photoshop
• Premiere Pro
• After Effects
• Muse
• Acrobat DC
• SpeedGrade

All these applications were previously available to us and are listed in the EEA Program Guide (see link) as part of our licensing.I believe this issue has presented itself since the recent 2015 updates.

Matt Staples

ICT Systems Manager

St Paul's Catholic College

[hans-g. · Accepted solution]

Hello Matt,

Adobe has prepared this Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM >>> Issue >>> When you open a Creative Suite 6 application that's part your Creative Cloud membership, you see a message stating you're running a trial.

Second, if necessary: https://helpx.adobe.com/x-productkb/global/account-password-sign-help.html.

Maybe you have to restart your PC.

Hans-Günter

[stpaulscc_itsupport]

Thanks Hans-G

As I have a different software release the process was slightly different but launching the problem applications then signing out and then back in to Creative Cloud solved the problem.

Many thanks.

[hans-g.]

Hello Matt,

glad to hear that, gratulation. And many thanks for your "little green star".

Hans-Günter