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Licenses expired, rep wont respond

New Here ,
May 18, 2023 May 18, 2023

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I work for a school district and my licenses are expired.  My account rep will not reply to me. I have called, opened several cases, chatted...nothing.  I'm only posting here with hopes that someone from Adobe will see and tell me what to do.  

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correct answers 1 Pinned Reply

Adobe Employee , May 18, 2023 May 18, 2023

Hi @MIchael274448151v8s apologies for the inconvenience. Could you please share your VIP number with me in a private message so I can check and get this sorted on priority?

Thanks!

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Community Expert ,
May 18, 2023 May 18, 2023

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why don't you purchase current licenses?

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New Here ,
May 18, 2023 May 18, 2023

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I would love to.

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New Here ,
May 18, 2023 May 18, 2023

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I would love to but my rep won't respond.

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Community Expert ,
May 22, 2023 May 22, 2023

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@MIchael274448151v8s Ive escalated with the internal team at Adobe.

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Adobe Employee ,
May 18, 2023 May 18, 2023

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Hi @MIchael274448151v8s apologies for the inconvenience. Could you please share your VIP number with me in a private message so I can check and get this sorted on priority?

Thanks!

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines