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Licensing boggle for church

New Here ,
Aug 08, 2020 Aug 08, 2020

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We are a church and purchase non-profit licenses through a vendor. A couple of months ago we needed to add a user and had 5 licenses. We thought we needed to purchase an additional license. However, in the meantime, our staff needs changed and we now have 5 paid licenses and only need those 5. But, our account shows that we need to pay for a 6th license but we no longer need it. There doesn't seem to be any way to change what we need.  What should we do?

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LEGEND ,
Aug 10, 2020 Aug 10, 2020

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What sort of license did you buy and what is the license length? Many Adobe licenses are for a minimum of a year. 

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Community Expert ,
Aug 10, 2020 Aug 10, 2020

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You need to talk to your vendor.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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