Licensing errors with volume key after 9.5.4 msp is applied

Report · Feb 26, 2013

I have an administrative installation of Acrobat Professional 9.5.3 patched with only quarterly updates and it works normally with no problems. This installation uses a volume license key owned by my company. When I apply the 9.5.4 security msp patches that were just released and configure a new transform file using the Acrobat Customization Wizard 9 and my volume serial key the installation fails with a reject message about volume key with a retail build. I have changed the serial key to all XX's since this is a public post, I have highlighted two possibly relevant lines in bold.

Action start 07:13:03: CA_UIV.

EmiOrientation: CryptQueryObject failed with 80092009

EmiOrientation: CryptQueryObject failed with 80070002

EmiOrientation: Verified that it is NOT a volume binary

EmiOrientation: User has entered a volume serial number in a retail build. Rejecting.

Action ended 07:13:03: CA_UIV. Return value 1.

Action start 07:13:03: SetColorFileToInstall.

ADelRCP: Not existing file to be added=> "COLOR_CSF_EMULATEACROBAT4"

Action ended 07:13:03: SetColorFileToInstall. Return value 1.

Action start 07:13:03: CA_QV.

1118-1002-8933-9111-3002-0449 error.

MSI (s) (E4:70) [07:13:07:197]: Product: Adobe Acrobat 9 Pro - English, Français, Deutsch -- XXXX-XXXX-XXXX-XXXX-XXXX-XXXX error.

Report · Feb 26, 2013

Verify you issue is not here: http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/troubleshoot.html?highlight=retail

Also, you need to throw away your old AIP and start over. You cannot slipstream updates, as slipstreaming the patches into a volume license version changes it into a Retail copy and the volume license is no longer valid. See http://forums.adobe.com/message/2602438#2602438 for other reports of the same issue.

Update methodologies improved with 10, and again with 11.

hth,

ben

Report · Feb 27, 2013

I have checked your link and confirmed that is not the issue I'm seeing. I agree with the improvements in patch methods for later versions, unfortunately, I have to support all three latest versions of 9, 10 and 11 so I get to suffer with 9 until it's retired. I currently support aobut 900 total installations of Acrobat spanning version 6 through 11 both Pro and Standard.

For this package I started fresh at 9.0.0 and followed the recommended path to apply only the quarterly updates and the most recent 9.5.4 patch as instructed in the Adobe KB article about updates and patches for 7.x - 9.x. Luckily I found a batch file format that takes care of all the /a and /p patching for me, so it's not as tedious as it was the last time. The only cause I can find right now is that I'm somehow downloading a retail image from the licensing site even though all of our purchases have been the volume version. I solved the issue by retrieving a backup copy of my original package source which was the correct version although it looked just like the one I downloaded. Thanks for the help