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Licenza For Teams - impossibile installare una App - " Non disponi dell'accesso per gestire le app"

New Here ,
Feb 16, 2021 Feb 16, 2021

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Ciao

 

ho unutente che non riesce ad installare XD su un Mac con Catalina.

 

Appare una schermata con la scritta

" Non disponi dell'accesso per gestire le app"

 

L'uiente è amministratore del Mac

Da Admin Console non ci sono limiti: può installare tutto

Con le stesse credenziali su un altro Mac si installa tutto

 

Grazie per l'aiuto

 

Massimo

 

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Adobe Employee ,
Feb 16, 2021 Feb 16, 2021

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Hi there, 

 

Please ask the user to try the troubleshooting steps shared in the following thread to resolve this issue: https://community.adobe.com/t5/enterprise-teams/enable-the-apps-tab-in-creative-cloud-desktop-app/td...

 

Let us know if this helps. 

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New Here ,
Feb 17, 2021 Feb 17, 2021

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please, check the URL: it don't works...

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Adobe Employee ,
Feb 17, 2021 Feb 17, 2021

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Sorry for the inconvenience, there seems to be an issue when clicking on the link.

Please try coping and pasting the URL directly in the browser and see if that works: https://community.adobe.com/t5/enterprise-teams/enable-the-apps-tab-in-creative-cloud-desktop-app/td...

 

Let us know if this helps.

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New Here ,
Feb 17, 2021 Feb 17, 2021

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LATEST

I have already seen the page: on the Admin Console I have not set limits, it can install everything. In fact from another Mac everything works

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