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Linking Adobe Licenses outside of the Admin Console

New Here ,
Feb 19, 2021 Feb 19, 2021

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Hello I have recently joined a company where everyone has there licences separate rather than under the Admin Console - we want to maintain the license however i would like to manage them under the Admin Console - can this be done?

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correct answers 1 Correct answer

Community Expert , Feb 19, 2021 Feb 19, 2021

You probably need to convert to a Teams license, which will require contact with Adobe Customer Support. Below is information on contacting customer support, but meantime I'll move you to the Enterprise & Teams forum, which is more appropriate for your question. The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs or with billing, account, or subscription questions.

 

This is a public forum, not Adobe support. Users, including

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Community Expert ,
Feb 19, 2021 Feb 19, 2021

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You probably need to convert to a Teams license, which will require contact with Adobe Customer Support. Below is information on contacting customer support, but meantime I'll move you to the Enterprise & Teams forum, which is more appropriate for your question. The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs or with billing, account, or subscription questions.

 

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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Adobe Employee ,
Feb 19, 2021 Feb 19, 2021

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Hello Fiona,


The individual licenses cannot be moved on the Admin console. For managing licenses via Admin console you must have a Teams or Enterprise contract. (https://www.adobe.com/in/creativecloud/business/teams/plans.html)

As Lin said, you have to connect with the support team and get more information on this.

 

Thanks,

Nikhil Gupta

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