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Lizenzen ohne Partner bestellen / Partner existiert nicht mehr

Community Beginner ,
Jan 02, 2023 Jan 02, 2023

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Liebe Community,

wir würden gerne den bisher bei uns geführten Lizensierungspartner entfernen, da diese Firma nicht mehr existiert. Einen anderen Partner konnten wir auch nicht finden, niemand möchte oder kann Adobe-Lizenzen anbieten.
Daher würden wir gerne den Partner entfernen und die Bestellung der Lizenzen direkt über Adobe abwickeln. Ist das möglich? Falls nicht, bekommen wir offenbar keine Lizenzen mehr und müssen uns nach einer Alternative umsehen.


Können wir die Lizenzen direkt ordern?

Grüße,

SK

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Community Expert ,
Jan 02, 2023 Jan 02, 2023

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here's the list of authorized adobe resellers. if you're able to purchase from adobe, you should do so. otherwise, restrict your choice to the authorized list:

 

http://adobedealreg.force.com/PartnerSearch?

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Community Expert ,
Jan 02, 2023 Jan 02, 2023

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All depends on your contacts to the reseller. Our reseller is also a Microsoft reseller and an Autodesk reseller. For us, it's an one-stop acquisition partner. 🙂

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 02, 2023 Jan 02, 2023

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@Abambo are they not an authorized adobe reseller?

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Community Expert ,
Jan 02, 2023 Jan 02, 2023

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quote

@Abambo are they not an authorized adobe reseller?


By @kglad

Yes, sure, they are also authorized Adobe resellers.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 02, 2023 Jan 02, 2023

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Den Wiederverkäufer kann der Hauptadministrator (contract owner) ändern.

https://adminconsole.adobe.com/account

Abambo_0-1672672542769.png

 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jan 02, 2023 Jan 02, 2023

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Ja, ändern kann ich ihn da - aber ich kann ihn nicht einfach entfernen. Am liebsten wäre es uns, wenn wir direkt bei Adobe bestellen könnten. Das geht scheinbar nicht, oder?

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Community Expert ,
Jan 02, 2023 Jan 02, 2023

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open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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Community Beginner ,
Jan 02, 2023 Jan 02, 2023

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Thx, I will try it. 🙂

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Community Expert ,
Jan 02, 2023 Jan 02, 2023

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sure.  keep us updated on your progress, even if you have a problem, @Abambo will probably be able to help.

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Community Beginner ,
Jan 02, 2023 Jan 02, 2023

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I set an appointment, but it was rejected right back. Supposedly I am not right there.
I just want to make contact so that we can order licenses again....

I don't have the option of a chat in the admin console, nor can I place a ticket there. And I have tried the appointment now....

We have talked to several possible partners, no one can help us or sell us licenses.

If this continues, I'll have to tell my superiors that we're replacing Adobe completely with other vendors. 😞



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Community Expert ,
Jan 02, 2023 Jan 02, 2023

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@Simone27772338gkn8 

 

did you start a chat session?

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Community Expert ,
Jan 02, 2023 Jan 02, 2023

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Adobe Webseite, Telefonnummer vom Verkauf (Sales).

https://www.adobe.com/de/about-adobe/contact.html Versuche mal hier: Creative Cloud für kleine und mittlere Unternehmen!

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jan 03, 2023 Jan 03, 2023

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Hallo,
danke für den stetigen Hilfeversuch. 
Der Anruf dort war allerdings nicht hilfreich, der Herr hatte keine Ahnung wie er mir helfen kann. Wir wollen Geld loswerden, aber Adobe will es nicht haben. Tja, kann man nix machen.
Ich bin mittlerweile so verärgert, dass ich meinen Vorgesetzten vorschlagen werde zukünftig möglichst auf Adobe-Produkte zu verzichten.
(Es gibt durchaus Alternativen.)
Ich habe beim Versuch EINE bescheuerte Lizenz zu bestellen jetzt schon viele Stunden investiert und dazu ist mir meine Zeit zu schade. 
Die Verlängerung der bestehenden Lizenzen wird dann Mitte des Jahres ja auch nicht funktionieren. 
Der Herr wollte mir erzählen, dass ich jetzt für die neue Lizenz ein neues Konto aufmachen soll mit einer anderen Mailadresse. Wir haben ein Enterprise-Konto, wo ich alle Benutzer verwalte - da mache ich sicher nicht nochmal ein weiteres Konto auf. Umständlicher geht es echt nicht mehr.

Sowas kundenunfreundliches ist mir noch nie passiert.

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Community Expert ,
Jan 03, 2023 Jan 03, 2023

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Die Schwierigkeiten verstehe ich eigentlich jetzt nicht. Vielleicht kann hier jetzt jemand von Adobe eingreifen. Wieso der Verkauf da nicht versteht, dass der Wiederverkäufer gewechselt werden soll, verstehe ich nicht.

 

Ein neues Konto braucht man jedenfalls nicht. Da hat der junge Mann ja noch Schulungsbedarf.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 03, 2023 Jan 03, 2023

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@Bani Verma, is it possible that you look here into this case and contact the right people at Adobe!

ABAMBO | Hard- and Software Engineer | Photographer

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