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Logged in to 2 accounts at once?

Explorer ,
Apr 21, 2022 Apr 21, 2022

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I'm part of a team that subscribes to Creative Cloud.

 

I have an odd issue where when I log into my account online, it keeps coming up that I'm on a free plan

I log out and then back in again online and it corrects it.

 

But then seemingly at random it will default back to the free plan again.

 

I can have 2 web pages open at once, one saying I'm a paid subscriber and the other that I'm on a free trial.

 

The 2 pages have the same email address, the paid one says my company name (with it's logo), the 'free plan' one says 'personal account' with the generic Adobe logo.

 

The Creative Cloud app is unaffected and I don't have any issues with actually opening any apps, they launch as fully paid versions.

 

The only issue is with Adobe Acrobat where when I try edit a PDF an error box comes up saying that 'that feature isn't available in the free trial plan' or something like that.

I try again and after the 3rd try it lets me edit the PDF.

 

Is there anything I can do about this?

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Community Expert ,
Apr 21, 2022 Apr 21, 2022

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<moved from acct, payment&plan>

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Community Expert ,
Apr 21, 2022 Apr 21, 2022

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